Demo

Direct Support Manager

Mosaic
North Haven, CT Full Time
POSTED ON 12/5/2025
AVAILABLE BEFORE 2/5/2026

Base Salary: $59,030.40 Plus More For Related Experience 

If making a positive impact in the lives of others is a constant on your to-do list — you’ll LOVE working with a team that puts people first.

 

We’re looking for a Direct Support Manager to join our team!

 

This position’s primary focus is to coordinate and direct operations of our Residential and/or Day Services Program. This includes scheduling of staff, implementing program plans, and coordinating appointments and activities for the individuals served. 

 

Who will love this job:

 

A coach and leader -  you inspire solution-oriented thinking to those around you and are always ready to take on new challenges and situations

 

A teacher - not only do you love providing tangible solutions to others but you naturally bring the tools and perspective that help others “connect the dots”

 

A mediator - you naturally draw people together and are a catalyst for building trusting relationships 

 

A creative problem-solver-  you aren’t afraid to analyze a situation, identify potential problems, and make the necessary adjustments

 

What you’ll do:  

 

  • Bring valuable insights, institutional knowledge, and assistance to members of the direct support team.
  • Demonstrate and train team members to interact with the people we serve in an emotionally supportive and therapeutic manner.
  • Oversee the maintenance and upkeep of the residential facility and vehicles, ensuring all living environments and program activities are in compliance with regulatory requirements and accreditation standards
  • Provide guidance and assist with emergency situations on an on-call basis
  • Manage petty cash funds and other financial accounts, as well as the purchasing of groceries and supplies.
  • Maintain medical, social and programmatic files with detailed and accurate documentation

 

Schedule: Supervises Two Programs/Generally Day Hours Monday-Friday/Some Nights/Some Weekends/Some On Call Responsibilities/Flexibility Required

 

Commitment to Mosaic Values:

At Mosaic, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Mosaic, and it's the right thing to do.

Qualifications:

Ideally you should have ...

  • A passion to serve others
  • Strong attention to detail
  • A curious, resourceful, and solution-oriented mindset
  • Excellent time management skills and the ability to juggle multiple responsibilities while communicating honestly about your timelines, challenges and questions.  
  • Bachelor’s Degree in a related field 
  • Four years of experience in a related field 
  • One year experience in a supervisory or management role
  • Certification in CPR and First Aid

 

Extras we think you’ll love: 

  • Competitive Pay
  • Health Insurance
  • Professional & Personal Development Opportunities
  • Tuition Reimbursement
  • Paid Time Off (you earn it from day 1!) 

Salary : $59,030

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