What are the responsibilities and job description for the Patient Care Specialist II position at Mosaic Health?
Job Description Summary
Millennium Physician Group
Patient Care Specialist II
Full Time (Monday-Friday 8:00Am-5pm)
860 111th Ave N, Naples FL
The Patient Care Specialist II performs advanced administrative and patient access duties to support daily
medical office operations. This role is responsible for independently registering patients, verifying insurance,
processing referrals, and resolving basic billing or documentation issues. The Specialist II ensures all
interactions comply with HIPAA, privacy, and organizational policies while consistently providing exceptional
service to patients, families, and staff.
How Will You Make An Impact & Requirements
Millennium Physicians is seeking a Front Office Associate with at least 2 year of experience working in a healthcare front desk role, preferably in Primary Care, to join our dynamic medical team in Naples FL.
As the first point of contact for our patients, you’ll play a vital role in creating a welcoming and efficient experience from check-in to check-out. We’re looking for someone who thrives in a fast-paced environment, is a quick learner, and brings a team-first attitude to everything they do.
What You’ll Bring
Greets, registers, and checks in patients, ensuring all demographic, insurance, consent, and contact
information is accurate and current in the EHR.
Participates in mandatory training programs related to compliance, privacy, workflow changes, and
patient experience.
Millennium Physician Group
Patient Care Specialist II
Full Time (Monday-Friday 8:00Am-5pm)
860 111th Ave N, Naples FL
The Patient Care Specialist II performs advanced administrative and patient access duties to support daily
medical office operations. This role is responsible for independently registering patients, verifying insurance,
processing referrals, and resolving basic billing or documentation issues. The Specialist II ensures all
interactions comply with HIPAA, privacy, and organizational policies while consistently providing exceptional
service to patients, families, and staff.
How Will You Make An Impact & Requirements
Millennium Physicians is seeking a Front Office Associate with at least 2 year of experience working in a healthcare front desk role, preferably in Primary Care, to join our dynamic medical team in Naples FL.
As the first point of contact for our patients, you’ll play a vital role in creating a welcoming and efficient experience from check-in to check-out. We’re looking for someone who thrives in a fast-paced environment, is a quick learner, and brings a team-first attitude to everything they do.
What You’ll Bring
- Minimum 1 year of front desk experience in a healthcare setting
- Prior experience with Electronic Medical Records (EMR- Athena)
- Ability to multi-task and stay organized under pressure
- A warm, professional demeanor and strong communication skills
- Passion for delivering exceptional customer service
- Be part of a supportive, high-energy team
- Make a meaningful impact in the lives of our patients
- Grow your career in a respected and patient-focused medical practice
Greets, registers, and checks in patients, ensuring all demographic, insurance, consent, and contact
information is accurate and current in the EHR.
- Collects and processes copayments following standard cash-handling and reconciliation procedures.
- Verifies insurance eligibility, obtains required authorizations, and documents verification results
- Provides clear explanations of check-in processes, insurance requirements, and payment expectations.
- Answers and routes phone calls, schedules or reschedules appointments, and maintains daily
- Processes urgent specialist referrals, appointment ticklers, and medical record release requests in a
- Performs clerical and administrative tasks including filing, faxing, scanning, and uploading documents
- Reviews patient accounts for outstanding balances or documentation errors and partners with billing
- Maintains full HIPAA and privacy compliance by safeguarding patient information, properly managing
- Identifies and reports potential privacy breaches, compliance risks, or billing concerns promptly
- Prepares, routes, and manages medical documentation to ensure completeness, confidentiality, and
- Provides professional, courteous customer service and maintains composure during high-volume or
- Coordinates scheduling across multiple providers, departments, or specialties to support efficient
- Audits patient charts, registration data, and referral documentation to identify and correct compliance
Participates in mandatory training programs related to compliance, privacy, workflow changes, and
patient experience.
- Supports the Practice Manager and care team with assigned administrative tasks.
- Participates in departmental audits, workflow redesign initiatives, and implementation of new systems
- Prepares and distributes operational reports related to scheduling efficiency, registration accuracy, or
- Demonstrate excellent guest service to internal team members and patients.
- Performs other related duties as assigned.