Client Service Representative

Position Summary:

The role of the Client Experience Representative (CER) at Mosaic Animal Health Center at St. Hubert's is central to the practice’s day-to-day operations. Serving as the steward of patient access to Mosaic Animal Health Center at St. Hubert's veterinary care team, the CER is expected to operate with exceptional levels of service, patience, respect, and compassion when working with pet parents and their families. Additionally, the Client Experience Representative is tasked with supporting their veterinary team members in the areas of organization, communication, scheduling, and office cleanliness.

Schedule may include Saturdays and some evening hours until 7pm.

Key Position Responsibilities:

· Create an atmosphere of welcoming friendliness and positivity, for both the client and the hospital team.

· Manage the flow of the hospital by greeting clients and visitors, checking patients in and out, assisting with needed forms, payment handling, and scheduling.

· Maintain a working knowledge of hospital operations so can identify the right resources needed for a client or patient.

· Recognize, adapt to and resolve urgent or unusual situations as they present themselves.

· Assist with administrative duties such as maintaining medical records, handling mail and packages, and start-of/end-of day tasks.

· Knowledge and expert use of hospital software systems to optimize their services and functions: ezyVet, payment processors, and others as needed.

· Maintain stock of informational handouts, rebates and other client or hospital information.

· Uphold and maintain office cleanliness and hospital standards.

· Understanding and enforcement of OSHA regulations and hospital safety standards.

· Perform other duties as assigned.

Key Attributes:

A successful Customer Experience Representative will possess the following attributes:

· A friendly and positive outlook that finds satisfaction in assisting people and animals

· Flexible mindset and adaptability in new situations

· Excellent listening and communication skills, informed by empathy and compassion for clients, patients and team.

· The ability to effectively multi-task and solve issues in a fast-paced environment

· Detail-oriented with strong organizational skills

· The confidence to take responsibility of working through problems with patience and to resolution

· Belief in and enjoyment of being part of a team

· A strong work ethic

· An understanding of the larger goal of providing an excellent client and patient experience

Qualifications:

· Experience in a veterinary medicine environment preferred.

· 1 year of experience working in a medical office environment.

· Computer literacy and comfortable learning new software applications.

· High school diploma or equivalent required.

Physical Demands:

The Customer Experience Representative must be able to sit, stand, walk, talk, see, and hear to effectively deliver their key position responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

About Mosaic Animal Health Center at St. Hubert's:

Mosaic Animal Health Center at St. Hubert's is a veterinary practice that delivers meaningful care in support of pet health, pet parents, and the animal welfare organizations they love to support.

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $21 - $24