Emergency Technician Supervisor / Trainer

About Us:

Mosaic Animal Emergency is not just another emergency hospital; we are Vet Med 2.0. Founded by three local ER veterinarians, our 16,000 sq ft facility was meticulously designed with both our staff and our patients in mind. Our expansive treatment area boasts a soothing aesthetic, comfortable patient enclosures and cutting-edge technology to provide the best possible care. We are proud to be the first (and only!) fear-free emergency veterinary hospital in New Mexico and one of just three in the entire country.

At Mosaic, we invest in out-of-the-box methods and tools that help our team members provide the highest level of care to the pets in our community. We offer payment plans to our clients, not just credit cards, and have taken steps at all levels to ensure that the humans in our community can afford the care their pets deserve.

We are committed to offering a work environment where employees feel safe to be who they are, safe to communicate what they need, and where their opinions matter. Our leadership philosophy centers around transparent decision-making where every action is guided by integrity and a commitment to open communication. Working in an emergency hospital is one of the hardest and most rewarding paths you can take in veterinary medicine. We understand your struggles in veterinary medicine because they are our struggles too. At Mosaic Animal, our goal is to transform your experience of working in veterinary medicine through our experience.

Job Overview:
We are seeking a dynamic and dedicated Emergency Technician Supervisor and Trainer responsible for safe ER workflow, technician and assistant coaching, competency validation, and consistent execution of approved training. This is a working leadership position with primary responsibilities of in the moment, on the floor leadership position with administrative responsibilities.

On the floor time includes direct clinical care shift leadership and hands-on training, with administrative duties that support documented supervisory and administrative duties. Medical decisions and protocol approvals remain with designated medical leadership.

This position offers an exciting opportunity to lead high‑acuity patient care, elevate team performance, and directly shape the quality and efficiency of our emergency service.

Responsibilities:

1. Clinical leadership and patient safety

• Lead ER floor workflow when designated shift lead; assign work based on acuity, competency, workload and veterinarian priorities.
• Support triage, stabilization, treatment, diagnostics, transfers and discharges.
• Confirm accurate, timely treatment records, shift handoffs, patient monitoring and escalation of deteriorating patients.
• Respond to critical events; reinforce RECOVER/CPR readiness, crash-cart checks, emergency equipment functionality, FearFree practices, infection prevention, isolation, PPE, sharps and radiation safety practices.
• Identify workload or staffing safety risks early; request assistance and escalate to medical and operational leadership.

2. Training and competency

• Deliver hands-on coaching to ER technicians, assistants and approved using current Mosaic SOPs and approved curricula.
• Observe and document competency, including Level 2 skills sign-offs only after own Level 2 completion and written authorization.
• Coordinate training priorities, remediation plans and skill gaps with Technician Manager.

3. People leadership and accountability

• Conduct documented quarterly check-ins for assigned technicians and assistants; cover training, attendance, professionalism, teamwork, SOP knowledge and resource needs.
• Provide real-time feedback, recognition and follow-up; record objective facts and refer formal discipline to Technician Manager.
• Contribute evidence-based annual reviews aligned to fiscal-year cycle; Technician Manager retains final review approval.
• Address interpersonal concerns professionally, preserve confidentiality and escalate harassment, retaliation, safety and serious conduct concerns promptly to Technician Manager.
• Support fair, consistent expectations across shifts without making pay, hiring, termination or medical protocol decisions.

4. Recruitment and onboarding

• Monitor approved postings and applications; screen and interview candidates using the hospital hiring template.
• Make documented candidate recommendations; coordinate orientation and clinical training schedules with designated leaders.
• Monitor new-hire readiness and introductory milestones, escalating gaps before independent assignment.

5. Medication, controlled substances and equipment

• Complete Cubex cycle counts daily, authorized restocking and documentation only within approved access and written SOPs.
• Escalate discrepancies, suspected diversion or documentation errors immediately; never delegate restricted functions to unauthorized staff.
• Coordinate supply shortages, expirations, equipment issues and safety concerns with Inventory Manager and appropriate leadership.

6. Quality improvement and reporting

• Report patient safety events and near misses through established channels; assist with training-focused corrective actions without blame.
• Maintain training records, sign-offs, coaching notes and review deadlines in approved systems.
• Provide monthly concise updates on training progress, overdue competencies, staffing barriers and recurring clinical risks.
• Participate in monthly technician/assistant meetings.

7. Schedule and workload

• Work four 10-hour shifts, primarily swing.
• Rotate days periodically with approval to mentor teams across the week.
• Generally schedule up to one administrative shift every other week, adjusted for clinical needs and check-in/review cycles; protect deadlines through advance planning.

Qualifications

• Required: credentialed veterinary technician with credentials recognized in New Mexico.
• At least five years emergency/critical care clinical experience
• Must have prior formal supervisory experience.
• Preferred: VTS (ECC), RECOVER certification,Cubex and Instinct experience.

Physical demands and conditions

Extended standing/walking; bending, reaching and fine motor clinical tasks; assisting with patient restraint, lifting and repositioning with appropriate team or mechanical support. Exposure to animal bites, zoonoses, sharps, anesthetic gases, chemicals, radiation-controlled areas and emotionally intense emergencies. Essential functions may be performed with reasonable accommodation.

This description summarizes responsibilities and may change with hospital needs. It does not authorize independent medical decisions, personnel actions or regulatory functions outside approved scope.

Join us to be part of a passionate team committed to providing exceptional emergency veterinary services. Your expertise will directly impact the health outcomes of animals in critical need while fostering a collaborative environment dedicated to continuous learning and compassionate care.

Pay: $35.00 - $40.00 per hour

Benefits:

• 401(k)
• Continuing education credits
• Employee discount
• Health insurance
• Paid time off
• Uniform allowance

Work Location: In person

Salary : $35 - $40