Director, Clinical Services

About Mosai

Mosai™ is the intelligent care coordination platform that brings together the fragmented pieces of healthcare into a clear, connected picture. Like a mosaic, our platform unites data, people, and processes so providers can make better decisions, coordinate care in real time, and deliver improved outcomes. With Mosai, home-based care organizations can thrive in value-based care while giving every patient the right care, in the right place, at the right time. Learn more at https://www.mosai.com/

Position Summary

The Director of Clinical Services leverages his/her extensive knowledge of the healthcare industry, clinical practices, operational processes, and regulatory requirements to support the company and customers with outstanding value and a seamless experience throughout the customer lifecycle. The role’s primary purpose is to develop best practice programs and content to support all clinical need and successful adoption of Mosai products.

Job Duties

• Act as a leader within the organization by driving day-to-day execution, modeling accountability, and influencing team performance through mentorship, guidance, and a strong example. Foster a collaborative, solution-oriented environment, demonstrating emotional intelligence and proactively addressing challenges.
• Partner across Client Experience, Sales, Product, Technology, and Data Science to support clinical consulting initiatives, aligning stakeholders to company priorities and driving forward the broader organizational vision.
• Lead the development and execution of clinical training and education strategies, including needs assessments and scalable content. Continuously evaluate effectiveness and refine approaches to accelerate product adoption and client engagement.
• Serve as a trusted advisor to client-facing teams by supporting clinical demonstrations, contributing to account strategies, and helping solve complex client challenges to drive long-term success.
• Maintain deep expertise in clinical, operational, and regulatory domains by monitoring industry trends and changes. Translate insights into internal education, improved processes, and forward-looking strategies.
• Act as a key voice of the customer by communicating client needs to inform product development, supporting demo environments, contributing to market-facing materials, and proactively identifying and mitigating risks to the business.
• All other job-related duties as assigned.
  
  

Minimum Requirements

• Registered Nurse or Physical Therapist with active licensure and experience in home health or hospice, with deep knowledge of clinical practices, workflows, operations, and regulatory requirements, including HIPAA.
• Experience with healthcare software implementations and strong technical proficiency in system discovery, configuration, and troubleshooting; familiarity with homecare EMRs (e.g., Homecare Homebase, MatrixCare) preferred.
• Exceptional written, verbal, and presentation skills, with the ability to communicate complex concepts to C-suite stakeholders and collaborate effectively across clients, technical teams, and cross-functional partners.
• Strong analytical skills with the ability to evaluate complex data and processes, identify gaps, and develop data-driven solutions to optimize workflows and improve outcomes.
• Highly organized with the ability to manage multiple projects, adapt to changing priorities, and perform effectively in a fast-paced, evolving environment.
• Understanding healthcare trends, emerging technologies, and digital solutions, with proficiency in Microsoft Office tools (Word, Excel, PowerPoint).
• Bachelor’s degree in healthcare management, business administration, or related field required.
  
  

Work Environment

• Travel required up to 33% for sales, implementation, company and other meetings as necessary.
  
  

Physical Demands of Our Work Environment

• This position uses a computer and other office equipment as needed to perform duties. The in-office noise level in the work environment is typical of that of an office. Frequent interruptions may be encountered throughout the workday.
• The employee is required to either stand or sit, talk and hear frequently required to use repetitive keying or hand motions.
• The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  

Mosai is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status, If you are unable to submit an application because of a incompatible assistive technology or disability, please contact us at careers@mosai.com. We will make every effort to respond to your request for disability assistance as soon as possible.

Mosai is an E-verify employer. Your eligibility to work in the United States will be verified through the E-verify system if you apply and are selected for a position.