What are the responsibilities and job description for the SOC Administrator (8086) position at Morton?
Job Description
Position Title: SOC Technician
Location: Petersburg, VA
Position Status: 5-month contract to permanent
Schedule: 3rd shift (9P-7A) and Sun-Wed
Our client is seeking SOC Technicians to join our Service Operations Center (SOC) in Petersburg, Virginia. They are one of Virginia's fastest-growing full-service security and resiliency solution integration companies.
Benefits And Perks
Our client's employees receive above-average pay and access to a comprehensive benefits package including medical, dental, vision, short-term disability, and life insurance.
Responsibilities
About Our Client: Our client is an Equal Opportunity Employer and maintains a drug-free workplace by both policy and practice. Applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, or the presence of a non-job-related medical condition. Employment and personnel practices conform to all applicable federal, state, and local laws and regulations regarding non-discrimination. While the Company is committed to following this principle in every facet of employment, all employees share in the responsibility to promote and foster a favorable work environment.
Position Title: SOC Technician
Location: Petersburg, VA
Position Status: 5-month contract to permanent
Schedule: 3rd shift (9P-7A) and Sun-Wed
Our client is seeking SOC Technicians to join our Service Operations Center (SOC) in Petersburg, Virginia. They are one of Virginia's fastest-growing full-service security and resiliency solution integration companies.
Benefits And Perks
Our client's employees receive above-average pay and access to a comprehensive benefits package including medical, dental, vision, short-term disability, and life insurance.
Responsibilities
- Answer incoming service/technician calls
- Manage service tickets and follow ups with customers
- Communicate with customers verbally and via email
- Review, compile, and analyze data
- Understand customer contracts
- Identifiy and request materials for service technicians
- Complete processes for bill of materials, invoicing, and quality checks
- Provide intial troubleshooting support related to software, desktops, servers, network devices, and security and CCTV camera systems
- Perform other duties as assigned
- Troubleshooting skills and ability to fully resolve issues
- Strong organizational skills and the ability to communicate effectively
- Ability to multitask and manage requests with short turnaround times
- Have used a major ticketing system to manage support incidents
- Helpdesk experience supporting customers or employees in an IT role
- Experience working with vendors and help lines resolving issues
- One or more industry recognized certifications or equivalent formal training/education
- Basic remote troubleshooting, monitoring, and diagnostic tools
- Basic computer, hardware, and software support
- Must be able to sit for prolonged periods of time
- Must be able to stand, walk, and bend
- Must possess and maintain a satisfactory background record
About Our Client: Our client is an Equal Opportunity Employer and maintains a drug-free workplace by both policy and practice. Applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, or the presence of a non-job-related medical condition. Employment and personnel practices conform to all applicable federal, state, and local laws and regulations regarding non-discrimination. While the Company is committed to following this principle in every facet of employment, all employees share in the responsibility to promote and foster a favorable work environment.