Customer Supply Chain Associate

Morton Salt is an iconic, 175-year-old company with a strong heritage and a bright future. We help unlock the flavors in food, make roads and sidewalks safer, improve the water in baths, pools, and homes, and keep businesses and industries running. We are a dedicated team who constantly strives to do better together, and we are passionate about building a sustainable future for our company, the communities in which we operate, and the world around us. By joining our team, you will contribute to producing and delivering every form of salt that enhances everyday life.

Job Summary

The jobholder has primary responsibility for supporting the relationship between the customer and the company with respect to their assigned account/customer segment. The jobholder is responsible for providing excellent order management, customer service, and maintaining strong professional relationships with assigned customers, sales teams, and the internal supply chain teams as it pertains to the order to cash process. In addition, the jobholder will use analytical tools, reports, and partnerships to identify operational gaps and develop sustainable supply chain solutions which maximize internal and external efficiency. The jobholder will provide support to customers within assigned account base.

Duties and Responsibilities

• Receive, enter and manage customer purchase orders from order receipt to shipment of product.
• Serve as CS&L representation with our customers (internal and external), providing Supply Chain and Logistics expertise. Balance service and cost.
• Present ideas and supporting analysis to customers and internal partners to maximize logistical and process efficiencies with a focus on balancing service and cost.
• Analyze customer and logistics data by providing customer scorecards, implementing process improvements focused on key performance indicators and service level agreements.
• Ensure customer satisfaction through processing complaints, responding to inquiries, providing shipment status.
• Proactively collaborating with customers by making information seeking contact, inquiring on satisfaction levels, analyzing order patterns, shipping alternatives, additional information, etc.
• Investigate and support implementation of proactive methods for continuous improvement by participating in data analysis and forming corrective action plans.
• Utilizing analytical tools, systems, data, and reports to identify and lead service improvements with assigned customer and CS&L initiatives.
• Ability to lead small to moderate size projects or initiatives.
• Ability to serve as subject matter expert within functional area.
• Ability to participate in on-the-job training/job shadowing with new employees.

Knowledge, Skills, and Abilities

• Bachelor’s degree preferred; 3-5 years related experience may be considered in lieu of degree.
• Previous experience in a customer focused environment, preferably in a similar role in a Supply Chain, and a B2B or B2C environment
• Strong knowledge of computer applications such as SAP, AS400, Word, Excel, Microsoft Outlook
• Strong interpersonal and collaboration skills.
• Form, foster, and maintain strong positive business relationships across multiple units and sites.
• Ability to demonstrate confidence and the ability to interact at all levels of the organization.
• Develop and deliver information (presentations) to leadership and peer group.
• Influence and negotiate with both internal and external customers.
• Able to work independently as well as across functional or matrix team structures.
• Intermediate analytical skills with the ability to collect, organize, analyze, and disseminate information with diligence and accuracy.
• Excellent communication and people skills.
• Strong organizational, analytical and administrative skills.
• An effective collaborator.
• Desire for continuous learning.

At Morton Salt, we work best when we work as a team, when we treat one another with dignity and respect, and value the unique contributions of others. We are committed to equal employment opportunity and prohibit discrimination and harassment based on race, national origin, sex, religion, color, disability, marital status, protected veteran status, sexual orientation, gender identity, gender expression, genetic information, citizenship, or any other characteristic protected by law.