Assistant Office Manager

At Morton Dental Group, we do dentistry differently.

We are building a premier, relationship-driven dental organization focused on exceptional patient experiences, operational excellence, professionalism, leadership, and long-term success for our team. Our vision is to raise the standard for private practice dentistry across Middle Tennessee by creating an environment where both patients and team members genuinely thrive.

Joining Morton Dental Group is not equivalent to “just taking a job.” We are intentionally building an elite, growth-minded team of professionals who care deeply about patient care, teamwork, accountability, leadership, and operational excellence.

Our offices are modern, high-tech, fast-paced, and designed not only for excellent patient experiences, but also to help our team succeed operationally and professionally every day.

You've mastered the day-to-day responsibilities of a dental office and have become the person others naturally turn to for answers, support, and guidance. Now it's time to step into a leadership role where your organizational skills, accountability, and ability to help a team succeed are truly valued.

Why You'll Love Working With Us

• Modern, updated offices with advanced dental technology and digital workflows
• A fast-paced, patient-focused environment where no two days are the same
• Strong leadership that values accountability, professionalism, teamwork, and growth
• Consistent schedules with no nights or weekends
• A positive, team-oriented culture that does not tolerate drama or negativity
• Opportunities to develop leadership and management skills
• Direct involvement in helping improve office performance, patient experience, and team engagement
• Clear career growth opportunities into Office Manager and regional leadership positions

What You'll Do

Team Leadership & Support

• Serve as a leader and role model for office team members
• Support the Office Manager with daily operations and team oversight
• Assist with coaching, training, and onboarding new employees
• Help maintain accountability to company policies, procedures, and performance standards
• Promote a positive, professional, and patient-centered culture
• Assist with daily huddles, team communication, and workflow coordination

Operations & Administrative Responsibilities

• Support daily office operations to ensure efficiency and consistency
• Monitor schedules and assist with optimizing provider productivity
• Help manage staffing coverage, schedule adjustments, and workflow challenges
• Ensure patient records, reports, and administrative tasks are completed accurately
• Assist with inventory management and supply ordering
• Support implementation of company initiatives, policies, and operational standards

Patient Experience

• Help ensure patients receive exceptional service throughout their visit
• Assist with resolving patient concerns professionally and promptly
• Support treatment acceptance efforts and patient retention initiatives
• Monitor office performance related to patient satisfaction and service standards

Performance & Accountability

• Help track office metrics and key performance indicators
• Assist with identifying opportunities for improvement and operational efficiencies
• Support corrective action and performance improvement efforts when needed
• Partner with leadership to help achieve office goals and growth initiatives

What We're Looking For

Required Qualifications

• Minimum 2 years of dental office experience
• Previous leadership, supervisory, or team lead experience preferred
• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Ability to handle multiple priorities in a fast-paced environment
• High level of professionalism, accountability, and discretion
• Strong problem-solving and decision-making skills
• Proficiency with dental practice management software and Microsoft Office

Preferred Qualifications

• Experience as a Lead Dental Assistant, Treatment Coordinator, Patient Care Coordinator, or similar leadership role
• Experience with scheduling, treatment acceptance, insurance coordination, or office operations
• Demonstrated ability to coach and develop team members

Success in This Role Looks Like

• Team members feel supported, accountable, and engaged
• Patients consistently receive an exceptional experience
• Schedules are optimized and daily operations run smoothly
• Office goals and performance metrics are achieved
• Company policies and standards are followed consistently
• Problems are addressed proactively and professionally