Retail Processor

Position: Retail Processor

Department: Retail Processing

Reports To: Processing Team Lead

Location: 7450 Campus Drive, Suite 200, Colorado Springs, CO 80920

Onsite or Remote

Exempt: No

Non-exempt: Yes

Why Retail Processors Choose MSF

At Mortgage Solutions Financial, we believe every borrower deserves an exceptional lending experience built on integrity, communication, and service. Our Retail Processors are at the heart of that experience, serving as trusted partners to borrowers, Loan Officers, and internal teams throughout the mortgage process.

We are looking for professionals who thrive in a fast-paced environment, enjoy building relationships, and take pride in guiding borrowers through one of life's biggest financial decisions with confidence and care.

Role Overview

The Retail Processor serves as the primary point of contact for borrowers after application, ensuring loan files move efficiently from submission through closing. This role coordinates communication between borrowers, Loan Officers, Underwriters, title companies, appraisers, and other third-party partners while maintaining compliance with company, investor, and regulatory requirements.

The ideal candidate is highly organized, detail-oriented, and committed to delivering an outstanding customer experience while managing a high-volume pipeline.

Essential Functions

Loan Processing & Pipeline Management

• Review loan files to ensure required disclosures, checklists, and program-specific documentation are complete
• Maintain accurate loan status updates and detailed communication notes within the Loan Origination System (LOS)
• Monitor loan pipelines to ensure milestones and deadlines are met
• Prepare complete loan packages for submission to Underwriting
• Ensure closing instructions and required documentation are delivered to title companies on schedule
• Review final settlement statements with the Loan Officer prior to closing

Borrower & Partner Communication

• Serve as the primary point of contact for borrowers throughout the loan process
• Collect outstanding documentation and resolve conditions in a timely manner
• Communicate loan status updates, underwriting approvals, and next steps to borrowers and Loan Officers
• Coordinate with appraisers, title companies, employers, insurance agents, and other third-party vendors
• Build positive relationships with internal teams, referral partners, and customers through exceptional service

Compliance & Quality

• Ensure loan files meet company, investor, and regulatory guidelines
• Verify documentation accuracy before underwriting and closing
• Maintain compliance with established company policies, procedures, and processing standards
• Collaborate with Mortgage Experts and Operations teams to deliver a seamless borrower experience
• Perform additional duties as assigned

Knowledge, Skills, and Abilities

• Strong understanding of mortgage compliance regulations, loan structures, and agency guidelines
• Working knowledge of FHA, VA, USDA, and conventional mortgage programs
• Excellent verbal and written communication skills
• Strong customer service and relationship-building abilities
• Exceptional attention to detail, organization, and time management
• Ability to prioritize multiple loans in a fast-paced, production-driven environment
• Strong critical thinking and problem-solving skills
• Ability to work independently while collaborating effectively within a team
• Positive attitude with a commitment to exceeding customer expectations

Qualifications & Experience

• Minimum of three (3) years of mortgage processing, underwriting, loan origination, or a combination of related mortgage experience required
• Previous experience processing FHA, VA, and USDA loans required
• Experience working with Loan Origination Systems (LOS) preferred
• High school diploma or equivalent preferred

Benefits

Eligible employees may participate in MSF's comprehensive benefits program, including:

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Life and AD&D insurance
• Short-term and long-term disability coverage
• Supplemental insurance options
• Company retirement plan
• Paid time off (PTO)

Equal Opportunity Employer

Mortgage Solutions Financial is an equal opportunity employer committed to creating an inclusive workplace for all employees and applicants. Reasonable accommodations may be provided to qualified individuals as needed throughout the application and employment process.

Salary : $24 - $35