Retail Processor

Position: Retail Processor

Department: Processing - Retail

Reports To: Processing team lead

Location: 7450 Campus Drive, Suite 200, Colorado Springs, CO 80920

Remote: ☒ YES or ☐ NO

Exempt: ☐ Non-exempt: ☒

Compensation & Benefits: $ 24.00-35.00/hour dependent on experience

Mortgage Solutions of Colorado, LLC d/b/a Mortgage Solutions Financial (“MSF”) offers a comprehensive benefit package and PTO (paid time off) for eligible employees. The benefit package includes Health, Dental and Vision Insurance, options to participate in a Health Savings Account, Flexible Spending Account, Life and AD&D coverage, voluntary Supplemental Life, voluntary Short-Term, Long-Term Disability and Supplemental insurance. In addition, eligible employees have the option to participate in a company retirement plan.

About MSF

MSF is a national mortgage lender based in Colorado Springs. MSF strongly believes every client should be served with integrity, dignity, and respect. Without compromise, MSF is committed to providing loans that are in the best interest of our clients, not our bottom line. We will continue to educate the community by empowering our clients to make responsible and informed fiscal decisions that result in greater financial peace of mind.

Role Overview

Retail Loan Processors play an integral part within the sales organization and serve as the company’s voice, partner and liaison to our customers. Our team members provide a superior level of customer service to internal and external customers. We take pride in the fact that our team members maintain a positive attitude backed by a strong commitment to the success of the team, reputation of the company and dedicated to finding the best answer or solution for the situation. Our team members are committed to adhering to the integrity of the company’s ability to sell the loan by following established guidelines, policies and procedures found in the Continuity Book and other company-specific resources.

Essential Duties

• Review new loan submissions from Loan Officers.
• Verify loan packet is complete with checklist and accompanying disclosures, documents, needs list, anticipated or confirmed program/investor, etc.
• Request any additional items needed from borrower to complete loan.
• Order and receive VODs, VOEs, appraisal, title, etc. as appropriate.
• Work with borrowers to obtain documentation necessary to close.
• Input final information as applicable, for final loan submission.
• Submit loan to Underwriting upon receipt of documents, as needed, for a complete loan file to obtain a clear loan approval.
• Submit all documents needed to draw closing documents.
• Ensure closing instructions and documents have been released to title before closing, ensuring a final settlement statement is issued to Loan Officer prior to closing.
• Submit complete files to Underwriting based on Investor and/or AUS requirements. Clear any conditions that require communication to the title companies, appraiser, employers, surveyors, etc.
• Coordinate submitted files to Underwriting & Closing to meet file expectations.
• Communicate loan approval from underwriting.
• Pipeline Management – update and track information in LOS with current and up to date information. Must track all items ordered, received and/or still lacking.
• Place detailed comments in the conversation log every time a file is handled.
• The loan processor will work closely with Mortgage Experts to provide exceptional experiences for our clients.
• Regular, reliable and predictable attendance is an essential function of this role.
• Other duties as assigned.