What are the responsibilities and job description for the Morrisville Cat Hospital CSR position at Morrisville Cat Hospital?
You can tell cats are their passion!
Morrisville Cat Hospital (MCH) is proud to be a Gold-Certified Cat Friendly Practice accredited by the Feline Veterinary Medical Association. We are privately owned, giving us the opportunity build a reputation for providing a high standard of medicine in a calm, low-stress environment that honors the deep human-animal bond.We are currently seeking a part-time customer service representative to aid us in providing exceptional care.
Recent workshops at MCH revealed our team values to be kindness, honesty, and the desire for lifelong learning. We strive to maintain these values through abundant communication, mentorship, and balanced work/life harmony. You'll have the time to do thoughtful work, build relationships, and still leave at a decent hour. Our team is eager to share their knowledge, experience, and compassion with a dependable individual they can count on—just as we hope they’ll count on us.
Your Responsibilities:
We need an experienced and enthusiastic customer service representative who thrives in a role that is all about connection and support. As a CSR at MCH you will be the heart of our operations – greeting clients, running the front desk, and offering a friendly and empathetic voice to those who need help. We welcome candidates who bring the following skills and attributes:
- 2 years of experience working as a veterinary receptionist
- 4 years of experience working in a customer service setting
- Fear Free handling skills and/or certification
- Proficiency in patient triage both virtually and face-to-face
- Proficiency managing financial transactions
- Proficiency coordinating patient check-in, admission, and discharge
- Ability to maintain digital medical records using practice software
- Proficiency identifying prescription medications for the purpose of refills
- Proficiency with DEA & OSHA compliance and regulation a bonus
- Ability to demonstrate strong organization, time management, and attention to detail
- Ability to lift 30 lbs. unassisted, and to stand/sit for long periods of time
- Proficiency with Microsoft Office Suite; Word and Excel
What are you waiting for?
We understand the importance of time spent with family or friends outside of work and strive to support a healthy work-life balance. MCH is open Monday–Thursday from 7:15am–6pm, Friday from 7:15am–5pm, and Saturday from 9am–noon. A flexible schedule of 15–20 hours/week consisting of at least two weekend shifts and a mix of morning and afternoon hours aid in supporting life outside the practice. Additionally, we offer:
- Salary: $17.00-20.00/hour commensurate with experience
- Health insurance
- Vision insurance
- Simple IRA with company match
- Paid time off
- Paid holidays off
- CE support and growth opportunities tailored to you
- Direct mentorship
- Employee pet discounts
- Equal opportunity employer
If you’re looking for a place where you’ll feel as valued as the clients and patients we care for, we’d love to connect! Applications welcome via really or to caylin@cb-strategies.com. Let’s explore how Morrisville Cat Hospital could become your next home.
Job Type: Part-time
Pay: $17.00 - $20.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience:
- veterinary reception: 1 year (Required)
- Customer service: 4 years (Required)
Ability to Commute:
- Morrisville, NC 27560 (Required)
Ability to Relocate:
- Morrisville, NC 27560: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $20