Service Technician

Position Name:

Service Technician

Position Summary:

Morrison Millwork Service Technicians are responsible for completing work associated with service requests and handling customer service interactions. Service Technicians ensure excellent customer service and create long-lasting customers through quality workmanship and a help-first attitude.

Service Technicians must maintain a solid working knowledge of all industry standards and practices and the company's products and services to support the organization and customers well.

Essential Roles:

• Building relationships: Build and maintain strong relationships with customers and sales representatives through courteous service and a help-first attitude.
• Providing Service Solutions: Diagnose issues quickly and correctly with a readiness to offer repair solutions; seek ways to improve service methods to build customer confidence.
• Continuing Education: Work to be proficient in executing proven service methods for Morrison Millwork’s product portfolio; participate in ongoing professional and industry development; Maintain working knowledge of industry and company standards, regulations, and processes.

Accountabilities:

• Evaluates customer needs using a help-first mentality and offers innovative solutions to needs.
• Provides the Service Manager or Coordinator with appropriate information to complete timely parts orders.
• Enter all service work activity in software daily and assist the Service Manager or Coordinator with administrative tasks to maintain inventory and other service records.
• Completes repairs accurately and within product and company guidelines.
• Follow up on customer needs and coordinate fast solutions with the Service Manager or Coordinator.
• Educates customers on how to use and maintain their window and door products.

Behaviors:

• Positive, can-do attitude regarding all Essential Roles and Accountabilities.
• Courteous and considerate in interactions with all customers and co-workers.
• Excel in diagnostic assessments in a fast-paced environment.
• Help-first attitude towards customers and co-workers.
• Excellent organizational skills, attention to detail, and time management.
• Ability to work independently within set of guidelines.
• Strong creative thinking and problem-solving skills.
• Flexibility to work around a changing schedule.

Other Position Requirements:

• High School degree required.
• Valid driver’s license and clean driving record with minimal violations.
• Must pass a background check and drug test.