What are the responsibilities and job description for the RETAIL CAFE AND CATERING MANAGER position at Morrison Healthcare?
Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.
Job Summary
The Retail & Executive Catering Manager oversees retail dining, executive catering, physician dining, and physician lounge services in a high-volume healthcare environment. This role leads daily operations, customer service, staffing, financial performance, regulatory compliance, and hospitality excellence across multiple service areas.
The manager serves as the primary liaison to executives, physicians, clients, and key stakeholders while overseeing VIP events, retail operations, and catering programs. Responsibilities include team leadership, budgeting, cost control, menu coordination, service recovery, compliance, and mentoring dietetic interns.
Essential Duties and Responsibilities
- Oversee retail dining, executive catering, physician dining, and physician lounge operations.
- Serve as the primary contact for executives, physicians, clients, and stakeholders.
- Coordinate executive meetings, VIP events, physician functions, and special events.
- Partner with culinary leadership on menus, quality, and client preferences.
- Hire, train, coach, schedule, and manage supervisors and frontline associates.
- Manage staffing, labor resources, timekeeping, and employee engagement.
- Drive customer satisfaction, service recovery, and continuous improvement.
- Manage budgets, labor and food costs, inventory, cash controls, pricing, and financial reporting.
- Create and manage banquet event orders and event billing.
- Review operational and sales reports to improve profitability and satisfaction.
- Oversee merchandising, marketing, and promotional standards.
- Ensure compliance with food safety, sanitation, Joint Commission, and health department requirements.
- Maintain required operational, safety, training, and compliance documentation.
- Serve as a preceptor for dietetic interns.
- Perform other duties as assigned.
Qualifications
- Bachelor’s degree in foodservice, hospitality, business, nutrition, or a related field preferred.
- Four years of foodservice experience, including two years in a leadership or management role.
- Experience managing retail foodservice and catering programs required.
- Healthcare, hospitality, corporate dining, higher education, hotel, or conference center experience preferred.
- Strong knowledge of foodservice operations, catering, customer service, food safety, labor management, and cost controls.
- Experience with budgeting, inventory, cash handling, financial reporting, and P&L accountability.
- Proven ability to recruit, develop, coach, and lead employees.
- Strong communication and relationship-building skills.
- CBORD or similar foodservice system experience preferred.
- Proficiency with Microsoft Office.
- ServSafe certification required or must be obtained within the required timeframe.
- Ability to work flexible hours, including occasional evenings and weekends.
Apply to Morrison Healthcare today!
Morrison Healthcare is a member of Compass Group USA
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Associates at Morrison Healthcare are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Morrison Healthcare maintains a drug-free workplace.
Req ID: 1579054
Morrison Healthcare
CHARRISSE FULLER
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Benefits:
Vacation & Paid Time Off, Health Insurance, 401K PlanSalary : $41,989 - $53,752