Ocean Import Agent

Role & Responsibilities:

• To perform district ocean import operations, and provide all associated documentation.
• Work closely with sales, account managers or sales office in order to respond expeditiously to customers’ needs.
• Communicate to customers, carriers and other offices/agents in a quick and thorough manner
• Obtain documentation from carrier operators, match them with pre-alerts from origin Morrison offices (Hong Kong, Taipei, Shanghai, amongst others) and open file in the Transportation Management system TMS (Prolink).
• Notify customers/brokers of product arrival and charges associated with these services; to do the same with the invoicing process.
• Generate freight transfer and support it with appropriate documentation.
• Track cargo arrival prior to arrival and update FMS milestones as per company guideline.
• Communicate timely with clients to set up and complete delivery of shipments.
• Issue delivery orders to carriers/truckers to arrange timely delivery.
• Complete all inbound moves; this includes, but is not limited to, ITs and permits to transfer.
• Obtain all necessary documents and charges prior to releasing freight; to supply sufficient documentation that will accurately verify all carrier invoices before payment approval.
• Trace lost freight and shortages; to follow-up with airlines/shipping lines and inform all stations /agents involved of these actions. File preliminary notices of claim.
• Assure that each file contains all its necessary documentation in correct sequence; to notify all parties that payable and receivable documents are completed accurately and forwarded in a timely manner; to develop clear, concise, accurate records that enable the Accounting department to properly credit and bill A/R and A/P.
• Complete all tracking and billing milestones as set forth by company guidelines.
• Perform any other duties that may be assigned by management.

Qualifications:

• College or AA degree from an accredited college.
• Minimum one to two years of experience in F/F Ocean operations processes and procedures.
• Experience with bonded freight and cargo.
• Attention to detail, deadline-oriented, dependable, persistence, time management, independent, documentation skills, scheduling and reporting skills.
• Proven ability to communicate effectively.
• Candidates must be self-motivated, customer service oriented, and eager to ensure the success of the team.
• Ability to function independently, with minimal supervision, and thrive within a fast-paced and sometimes ambiguous environment.
• Proven ability to suggest and implement corrective actions in case of issues that may arise.