Customer Service Representative

Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess strong communication skills and a passion for providing exceptional customer support. This role involves engaging with clients, addressing inquiries, and ensuring a positive customer experience. Multilingual and bilingual candidates are encouraged to apply, as we value diverse communication skills that enhance our client interactions.

Duties

• Provide outstanding customer service by responding to inquiries via phone, email, and chat.
• Assist customers with product information, order status, and troubleshooting issues.
• Handle outbound calling to follow up on customer inquiries and ensure satisfaction.
• Maintain accurate records of customer interactions and transactions through data entry.
• Process cash handling transactions accurately and efficiently.
• Collaborate with team members to resolve complex customer issues.
• Utilize Microsoft Office applications to document communications and generate reports.
• Analyze customer feedback to identify areas for improvement in service delivery.
• Uphold professional phone etiquette while interacting with clients.

Requirements

• Proven experience in customer service or client services roles; call center experience is a plus.
• Strong communication skills in English; bilingual or multilingual abilities are highly desirable.
• Familiarity with sales techniques and the ability to upsell products when appropriate.
• Proficient computer skills, including experience with Microsoft Office Suite.
• Excellent typing skills with attention to detail for accurate data entry.
• Ability to analyze situations effectively and provide appropriate solutions.
• A positive attitude, strong work ethic, and the ability to work well in a team environment. If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Customer Service Representative.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Work Location: In person

Salary : $20 - $25