CHILD PROTECTION CASE AIDE

Nature of Work:

This position is responsible for assisting social workers with managing cases by performing client services, clerical, and related tasks. This includes attending meetings; recording notes; preparing and maintaining reports, forms, records, and other documents; and other assigned areas; ensuring compliance with licensing or other program requirements; troubleshooting information system issues; responding to complaints; identifying violations; serving as a liaison to, assisting, and coordinating with applicants, and other internal and external staff and agencies and performing related duties.

Communicates with:

Internally – HHS staff.

Externally – Public.

Supervision:

N/A

POSITION SUMMARY

This position is responsible for assisting social workers with managing cases by performing client services, clerical, and related tasks. This includes attending meetings; recording notes; preparing and maintaining reports, forms, records, and other documents; and other assigned areas; ensuring compliance with licensing or other program requirements; troubleshooting information system issues; responding to complaints; identifying violations; serving as a liaison to, assisting, and coordinating with applicants, and other internal and external staff and agencies and performing related duties.  Additionally, the case aides that serve the Child Protection team will also be responsible for assisting with supervised visits and transportation in cases identified by the supervisor. 

Position Specific Responsibilities

• Coordinate and conduct supervised visitation for new placements/relative arrangements.
• Assist with transporting children to and from visits if foster parents are unable.
• Able to properly install and utilize car seats.
• Maintain a select caseload of ongoing client who need supervised visits but not parenting skills.
• Provide coverage for other visit supervisors who cannot conduct a visit.
• Maintain a flexible schedule and possess strong time management skills.  Visitation and transportation will occur outside of normal business hours, which requires flexing of the schedule with in the 40 hour work week.

Essential Work Functions:                                                                                                     

• Provide support services for social workers and clients by arranging case management services upon request; completing SSIS entry; managing e-filing notices; completing financial/support documents; track, monitor, and provide support to agency staff for out of home placements.
• Completion of Medicaid Management Information System (MMIS) tasks, such as entering service agreements, screening documents, and correction of rate discrepancies.
• Completes support functions in Social Services Information System (SSIS), such as reviewing error reports for compliance, serving as SSIS mentor to staff, troubleshooting with SSIS help desk, and working with accounting to resolve discrepancies.
• Monitors services and case files for the agency as part of the compliance and quality assurance function.
• Provide supervised visitation for children in foster care and their parents, transportation of clients, as directed by Social Worker of Supervisor.
• Prepares and compiles information for various state and medical audits, court and records requests.
• Provides quality customer service to internal and external customers.

Other Work Functions

• Performs related work as required.

Minimum Qualifications of Education and Experience:

• Requires High School diploma or GED.
• One (1) year of relevant experience required.
• Ability to pass all position required background(s) and testing(s). 

Knowledge, Skills, and Abilities Required:

• State Security Certification
• Understanding of the organization’s goals and objectives.
• Strong interpersonal skills.
• Good written, oral, and interpersonal communication skills.
• Highly self-motivated and directed.
• Strong organizational skills.
• Excellent attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Able to work in a team-oriented, collaborative environment.

Persons with disabilities:

The above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodation may be available for both essential and non-essential job duties.

Physical Demands and Work Environment:

In compliance with Americans with Disabilities Act, the following represents the Physical and Environmental Demands:

Salary : $24 - $34