What are the responsibilities and job description for the Case Management Supervisor position at Morrison Child and Family Services?
Job Title: Case Management Supervisor
Department/Program: ORR HS/PRS
Reports to: Assistant Program Director
Work location: Mt.Scott, OR
Job Type: Full Time
FLSA status: Exempt/Salaried
Salary:
- $26.92/hr. - $29.71/hr. ($55,900/yr. - $61,700/yr.)
- (Bilingual Spanish) $29.35/hr. - $32.39/hr. ($61,000/yr. - $67,300/yr.)
Morrison Child and Family Services: We are a Joint Commission and Sanctuary accredited non-profit organization that provides a comprehensive array of services to children, adolescents, and their families. As an agency, Morrison, its team members, and clients commit to the following values of trauma-informed care:
- Nonviolence - being safe and doing the right thing
- Emotional Intelligence - managing our feelings so we don’t hurt ourselves or others
- Social Learning - respecting and sharing ideas of our teams
- Democracy - shared decision making whenever possible
- Open Communication - saying what we mean and not being mean when we say it
- Social Responsibility - everyone contributes to the organizational culture
- Growth and Change - creating hope for our clients and ourselves
Job Summary:
The Case Manager Supervisor is responsible for all aspects of leading and supervising Case Aides within the Home Study and Post Release Services program. This role oversees a team of Case Aides, ensuring compliance with documentation requirements and the delivery of quality services. The Case Manager Supervisor is also responsible for facilitating and coordinating internal file reviews and audits to ensure full compliance with ORR requirements.
Duties and Responsibilities:
- Submit reports to program leadership to verify team compliance with ORR timeframes and policies.
- Train and supervise a team of Case Aides.
- Review case documentation in accordance with agency standards and ORR requirements.
- Facilitate and coordinate internal file reviews and case audits.
- Collaborate closely with the program leadership team to identify areas for improvement based on file review findings.
- Review Notices of Concern (NOCs) in compliance with federal policy requirements.
- Ensure case file documentation is maintained in accordance with ORR standards and conduct internal chart reviews to monitor documentation compliance.'
- Demonstrate a commitment to developing a thorough knowledge and application of the Sanctuary model and other organizational policies & practices.
- Participate in staff development, in-services, and training related to workplace effectiveness; model professional behaviors and implement improvements to business practices with awareness of their impact in a trauma-informed behavioral healthcare organization.
Competencies: (Competencies are the abilities and qualities a person needs to be successful in this job)
- Child Abuse Reporting, Follow‑up, and Intervention
- Crisis De‑escalation and Physical Restraint Techniques (evidence‑based practices)
- Commitment to accountability and respect for the diversity and uniqueness of all individuals across Morrison, clients, and community stakeholders
Required Position Qualifications:
- Master’s degree in behavioral sciences, human services or social services field: OR
- Bachelor’s degree and at least 3 years of progressive employment experience that demonstrates supervisory and case management experience.
- Prior ORR experience
- In addition, the candidate must have:
- Experience and/or knowledge of home studies and/or post-release services (HS/PRS);
- knowledge of local community social services
- specialized experience working with immigrant populations.
- Minimum 1 year of supervisory, leadership, or management experience
- Must be 21 years of age or older prior to employment (ORR requirement)
- Experience working with immigrant populations.
- Position requires ORR approval; exceptions must be explicitly approved in writing by ORR prior to hire and may include additional training or supervision plans
We consider education, training, experience and demonstrated skills. This position requires ORR approval; exceptions to the minimum qualifications require ORR’s explicit written approval prior to hire and ORR may require supervision plans and additional training.
Preferred Position Qualifications: (Additional skills, experience, or education that are not required but would make a candidate especially well-suited for the job).
- Bilingual in Spanish and English, written, read and verbal. Must clear a language proficiency test for Spanish.
- Case management experience
- Knowledge of federal, state, and agency regulations
- Knowledge of adolescent development, trauma, abuse/neglect, substance abuse, delinquency, peer influence, and related interventions
Other Requirements:
- Ability to work shift hours and days as assigned; may require occasional work outside standard hours
- Pass a criminal history background check though Morrison and a suitability determination investigation through the U.S. Office of Personnel Management. For further information review: https://www.opm.gov/suitability/suitability-and-credentialing-faqs/
- Valid driver’s license and, if using a personal vehicle, maintenance of required auto insurance
- Completion of 40 hours of required annual training
Working Conditions:
Environment: Work is done in clinical offices, community settings, including Morrison Residential, administration buildings, public locations, and social service sites. Breaks and meals are subject to interruption. Universal Precautions and remaining alert to the environment are critical to address the potential for violent behavior, exposure to disease, biohazards, noise, and contaminants.
Mental demands: Work assigned is diverse and may involve addressing new and unique circumstances. The work might be unpredictable and disrupts planned tasks, requiring flexible time management.
Physical demands: Ability to remain calm and emotionally available serving youth, adults and or families who have experienced trauma. Proficient with office equipment and physical movement. Ability to perform physical interventions if needed in accordance with program and training. Physical dexterity for reaching, stooping, and repetitive wrist and hand motions.
All Morrison programs and services are accredited by The Joint Commission, a nationally recognized standards-setting and accreditation body for health care. Morrison is also certified as a trauma-informed organization by the Sanctuary Institute. Certification recognizes our dedication to providing a trauma-informed culture and environment for children, families and staff through implementing Sanctuary values, commitments, and tools.
We are an Affirmative Action Plan Employer. Our policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic.
In compliance with our Affirmative Action Plan, Morrison uses E-Verify to determine employment eligibility after an offer is accepted.
Applications will be reviewed as received. Morrison reserves the right to make a hiring decision at any point during the posting period.
Morrison employees are offered a variety of benefits including Medical, Vision, Dental, Flexible Spending Accounts, Employer-Paid Life, Accidental Death and Dismemberment and Long-Term Disability, and an Employee Assistance Program (EAP).