What are the responsibilities and job description for the Accounts Receivable Collections Representative position at MORRISETTE PACKAGING INC?
Position Summary
The Accounts Receivable/Collections Representative makes collection calls, and they help resolve any credit or invoicing issues to ensure customers can process invoices for payments.
Primary Responsibilities
- Make collection calls, make payment arrangements, or resolve invoice issues
- Continuously monitor customer accounts for proper tax documentation and/or changes
- Verify the status of invoices on the computer system and obtain any missing information
- Research short pays
- Email invoices and forms needed by customers
- Write check requests
- Assist with any month-end closure tasks, as needed
- Create spreadsheets for special projects, as needed
- Fill in for other employees' duties in their absence
- Learn customer invoice processing systems in an effort to collect effectively
- Perform other duties, as assigned
Skills & Abilities
- Excellent communication skills with the ability to express thoughts and ideas clearly, both verbally and in writing
- Ability to maintain a high level of tact and professionalism
- Very detail-oriented with excellent organizational skills
- Strong mathematical, analytical, and problem-solving skills
- Ability to function effectively under tight time constraints, prioritize, consistently meet strict deadlines, and handle multiple tasks in a demanding work environment
- Willingness to adhere to all principles of confidentiality
- Ability to work independently with limited daily supervision and to work effectively in a team environment
- Willingness to learn
- Hard-working and extremely reliable
Education & Qualifications
- High School Diploma or equivalent, required
- Education at the college or university level is preferred
- Two years of prior collection and/or accounts receivable experience