What are the responsibilities and job description for the ServiceNow Developer position at Morris Technology Solutions?
Senior ServiceNow Developer
Opportunity
Morris Technology Solutions (MTS) is seeking a Senior ServiceNow Developer / Administrator to lead advanced configuration, development, and support of the ServiceNow platform. This role goes beyond administration as you will design, build, and enhance applications, workflows, and integrations while ensuring platform stability and scalability. The ideal candidate thrives in a collaborative environment, can independently resolve complex issues, and mentors junior team members while working closely with IT and business stakeholders.
Why MTS?
Founded and headquartered in San Antonio with local ownership, you will have the opportunity to learn from the brightest in the industry in a hybrid office setting.
- Join a fast-growing consultancy in a position with growth and promotional opportunities.
- Develop life-long relationships with leaders and mentors across a spectrum of functions.
- MTS is a values-based and people-centric firm as evidenced by our reviews on Google and Glassdoor!
Job Scope
- Design, develop, configure, and maintain ServiceNow applications, modules, and integrations.
- Manage user/group roles, permissions, ACLs, and security policies.
- Build and maintain workflows, catalog items, service portals, and notifications.
- Partner with outsourced ServiceNow teams for escalated issues and cross-platform integrations.
- Develop and support integrations with enterprise systems (e.g., Active Directory, CASB, SSO, monitoring tools).
- Lead testing, validation, and deployment of upgrades, patches, and custom solutions.
- Monitor performance, troubleshoot issues, and proactively ensure platform health.
- Participate in Agile ceremonies, providing input on design and sprint planning.
- Prepare and maintain technical documentation, requirements, and specifications.
- Mentor junior administrators and share best practices with the IT team.
- Handle multiple projects, incidents, and enhancements with effective prioritization.
Qualifications
- 3–5 years of hands-on ServiceNow development and administration experience.
- Strong knowledge of ServiceNow ITSM (Request, Incident, Problem, Knowledge, Change, Asset, Service Catalog, Service Portal).
- Experience designing and deploying workflows, catalog items, and custom applications.
- Proficiency with scripting languages (JavaScript, Glide, AngularJS, HTML, CSS, PowerShell, XML).
- Hands-on experience with REST/SOAP APIs and integrations.
- Skilled in update sets, code promotion, system clone, and data preservation.
- Familiarity with Agile software development (Scrum preferred).
- Excellent verbal/written communication and documentation skills.
- Strong problem-solving abilities, attention to detail, and ability to work independently or in a team setting.
Additional Preferred Qualifications
- Bachelor’s degree in MIS, Computer Science, or related field.
- 5–8 years of overall technology experience with at least 3 years in ServiceNow development.
- ServiceNow Certified System Administrator (required).
- ServiceNow Certified Application Developer or CIS certifications (ITSM, ITOM, Discovery) strongly preferred.
- Experience with Active Directory, LDAP, and Single Sign-On (SSO).
- Working knowledge of relational databases and data modeling.
- Prior experience supporting healthcare, hospital, or enterprise environments a plus.
