Flight Coordinator

Position Overview

We are seeking a detail-oriented and customer-focused Flight Coordinator to join our incentive travel team. This role is responsible for coordinating air travel arrangements for large groups traveling to destinations worldwide. The Flight Coordinator serves as a key liaison between airlines, travel suppliers, clients, and internal teams to ensure a seamless travel experience from booking through departure.

The ideal candidate is highly organized, thrives in a fast-paced environment, and can effectively manage multiple projects while maintaining exceptional attention to detail and customer service.

Key Responsibilities

• Coordinate and manage air travel arrangements for incentive programs, meetings, events, and group travel experiences
• Research, reserve, and monitor airline inventory for groups and individual travelers
• Maintain accurate passenger records, flight manifests, and travel documentation
• Communicate flight schedules, itinerary updates, and travel requirements to clients and participants
• Work directly with airlines, consolidators, and travel partners to secure the best available flight options
• Assist travelers with air-related questions, schedule changes, upgrades, and special requests
• Monitor flight schedules and proactively address disruptions, cancellations, or itinerary changes
• Ensure compliance with airline ticketing deadlines and group contract requirements
• Collaborate with program managers and operations teams to support successful event execution
• Prepare reports and maintain detailed records within company systems

Qualifications

• Previous experience in travel coordination, airline reservations, incentive travel, group travel, or hospitality preferred
• Strong organizational skills with the ability to manage multiple programs and deadlines simultaneously
• Excellent verbal and written communication skills
• Exceptional attention to detail and accuracy
• Strong problem-solving and customer service abilities
• Proficiency with Microsoft Office applications, particularly Excel
• Ability to work independently and as part of a collaborative team

Preferred Qualifications

• Experience with airline group bookings and ticketing processes
• Familiarity with GDS systems such as Sabre or Worldspan
• Experience in incentive travel, meetings and events, destination management, or corporate travel
• Understanding of airline contracts, fare rules, and travel logistics

What Success Looks Like

• Accurate and timely management of passenger bookings and travel records
• Exceptional service delivered to clients and travelers
• Successful coordination of complex group travel programs
• Proactive resolution of travel disruptions and scheduling challenges
• Strong relationships with airline partners and internal stakeholders

Job Benefits for full-time employees include:

• Medical coverage
• Dental and vision coverage
• Disability benefits
• Life insurance and retirement planning
• Paid time off (up to 48 hours your first year, up to 128 hours after one year, and up to 168 hours after five years) *
• 401K with employer match of 50% of your contribution up to 2%

As a company that’s part of the travel industry, we provide paid time off travel opportunities (FAM trips) for approved educational travel and some cost coverage for qualified employees

* PTO is accrued based on hours worked.

Morris Meetings & Incentives, LLC is an equal opportunity employer.