Customer Service Representative / Administrative Assistant

Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance to ensure a positive customer experience. Your ability to communicate effectively and handle inquiries with professionalism will be crucial in maintaining our reputation for outstanding service.

Responsibilities

• Respond promptly to customer inquiries via phone, email, text or any other method of communication.
• Provide accurate information regarding products and services to clients.
• Collect payments and distribute receipts. Payments may be collected on the phone as well as in-person
• Handle customer complaints with empathy and resolve issues efficiently.
• Maintain detailed records of customer interactions and transactions in our database.
• Answer the phone and transfer calls to the appropriate team member.
• Collaborate with team members to improve service delivery processes.
• Utilize Microsoft Office tools for data entry and reporting tasks.
• Maintain a professional appearance

Skills

• Strong communication skills, both verbal and written, with excellent phone etiquette.
• Proficiency in English; bilingual or multilingual capabilities are a plus.
• Previous experience in customer support or client services is preferred.
• Ability to analyze customer needs and provide tailored solutions.
• Competence in cash handling procedures, including counting money and making correct change.
• Proficient computer skills, including data entry and familiarity with Microsoft Office applications and Google Docs
• Strong typing skills with attention to detail.
• A positive attitude and a willingness to learn in a fast-paced environment. Join us in delivering exceptional service while developing your career in a supportive environment!

Job Type: Full-time

Pay: $24,960.00 - $28,800.00 per year

Benefits:

• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off
• Parental leave

Work Location: In person

Salary : $24,960 - $28,800