Quality & Performance Coordinator

The QA/PI Coordinator works under the direction of the Director of Quality Management to improve quality and performance in our multispecialty, ambulatory practice setting. The role will require working collaboratively with Administration, Department Heads, Providers and staff in each of our departments to promote quality and performance improvement activities. This position is accountable for collecting, organizing, analyzing and presenting data to provide statistically valid information that will support patient outcomes, health care delivery and other areas concerning the health center’s performance.

Key Responsibilities

• Coordinate the monthly Quality Management Committee meetings including but not limited to developing annual reporting scheduling, collating audit data, preparing department specific reports in collaboration with the director/clinical director, and distribution of meeting material.
• Assists the Director, Quality Management with coordinating the Quarterly Quality Council of the Board Committee.
  
  

General Responsibilities

• Systematically performs medical record reviews to collect data to support identified quality measures.
• Enters data into appropriate IT system/web application to report quality data, track quality of care concerns.
• Ensure communication occurs in a highly confidential and timely manner consistent with MHHC.
• Manage, implement and evaluate performance improvement activities including collecting and analyzing data and preparing formal reports for presentation.
• Serves as a resource/liaison/educator to all departments and staff related to external agencies.
• Utilizes PDSA cycle, and other quality improvement tools as appropriate in performance improvement activities.
• Ensure that documentation of all OI activities is complete, accurate, easily retrievable and current as required by department policy and regulatory agencies.
• Contributes to the day-to-day functioning of the quality management department.
• Assists with special projects as assigned.
• Helps the Director of Quality Management lead interdisciplinary teams in identifying, prioritizing and implementing departmental improvement projects.
• Aggregates findings and provides a quarterly report to clinical directors.
• Maintain Provider QA Profiles
• Survey Readiness
• Other duties as needed.
  
  

Key Project Roles

• Selected quality improvement projects
  
  

Committee and Professional Membership Roles

• Monthly Quality Management Committee
• PI Teams as assigned by Director, Quality Management
  
  

Qualifications

Qualifications

Education: Bachelor’s degree in science or associate’s degree with 2 years health care experience or High School Diploma with 3 years health care experience.

Interpersonal Skill

• Ability to communicate effectively with senior management and foster a good working relationship with other administrative staff, providers and staff to coordinate communication into and from each department.
  
  

Ability to effectively present information and respond to questions from groups of managers and staff.

Work Experience: 1-3 years’ experience in a healthcare setting