Client Advocate Supervisor

Position: Client Advocate Supervisor

Location: Bronx, NY Job Type:  

Full-Time Reports to: Program Director

Compensation: $55,000 annually 

Responsibilities

• Provides regularly scheduled weekly supervision to all supervisees and

discusses/develops professional development plans.

• Actively strategizes with staff on reaching performance measures/benchmarks and

expected work performance, manages supervisee’s work behavior, nurtures, and holds

staff accountable with any corrective action needed.

• Monitors program tools findings of families for appropriate interventions, while

integrating the assessment; addresses engagement and retention of families.

• Performs diligent Quality assurance activities such as: ensuring observations of CHW

and family visits every quarter, quarterly supervision rates of at least 85% per worker,

conducts 85% of QA case record reviews quarterly, 100% QA telephone calls to families

for every CHW supervised per quarter, ensures participant satisfactions surveys are

completed, prepares for funders observations/site visits, and participates in developing

community partnerships, monitors staff while in the field, etc.

• Reviews and ensures accuracy of data system and preparing reports on a monthly and

quarterly basis, with recommendations for improvements or changes.

• Reviews and approves weekly paperwork submitted by staff and ensures records are up

to date.

• Demonstrates leadership and participates in hiring, orientation, training, staff meetings,

events or workshops.

• Assesses staff competency for continued training, completes competency-based

performance appraisals and participates in program’s improvement planning.

• Maintains a work environment that provides maximum safety and promotes an open-door

policy.

• Completes thorough and accurate documentation on a timely basis and ensures

productivity.

• Participates in training and applies learning, professional development planning and at

least monthly supervision.

• Monitors the program data collection and may perform data entry tasks. When

necessary, supervisor may carry a caseload or back up CHW with families.

•Program Supervisor ensures implementation of policies and procedures and maintains fidelity to the Healthy Start Program model. Follows and implements center and program’s policies and procedures.

• As a key leader in the program, the supervisor has a flexible schedule to monitor staff in

the field during unconventional hours or weekends.

• Program Supervisor may need to be prepared to occasionally deal with outside weather

conditions during the regular workday all year-round; and be exposed to variety of home

and community environments; is willing/able to work flexible schedule (i.e., early

morning, evening, weekends, out of town travel for meetings/trainings).

•Performs other related duties as assigned.

Qualifications

• Bachelor’s degree in human services or fields related to working with children and families.
• English and Language Ability: Ability to write assessments, progress notes, weekly supervision, monthly report and general correspondence related to participants. Ability to effectively present information and respond to questions from supervisors, participants, funders, other organizations, and the general public.
• Foreign Language Ability: Ability to converse with participants in a language other than English (Spanish required)
• Mathematical Ability: Ability to apply concepts such as fractions, decimals, and percentages.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Computer Skills: To perform this job successfully, an individual must have knowledge of computer applications such as Microsoft Word.