What are the responsibilities and job description for the Supplies Specialist position at Morris Business Solutions - A Technology Company?
Job Summary
Supplies Specialist
Morris Business Solutions
Full-time
In-Office | Duncan, SC, United States
The Opportunity
The Supplies Specialist is responsible for ensuring Morris Business Solutions customers receive toner and printer consumables accurately and on time. This position utilizes FM Audit, a remote monitoring software platform, to proactively monitor customer printer fleets, identify supply needs, place orders, and coordinate shipments before customers experience downtime.
The ideal candidate is highly organized, detail-oriented, customer-focused, has strong communication skills, and is able to manage multiple priorities while maintaining exceptional accuracy.
Essential Duties & Responsibilities
Success In This Position Is Measured By
Morris Business Solutions is a leading provider of Managed Print Services, Office Technology, and Managed IT Services throughout the Carolinas. Our mission is to deliver exceptional customer service through innovative technology solutions and a proactive approach to supporting our customers' business operations. We are committed to excellence, teamwork, integrity, and continuous improvement in everything we do.
Supplies Specialist
Morris Business Solutions
Full-time
In-Office | Duncan, SC, United States
The Opportunity
The Supplies Specialist is responsible for ensuring Morris Business Solutions customers receive toner and printer consumables accurately and on time. This position utilizes FM Audit, a remote monitoring software platform, to proactively monitor customer printer fleets, identify supply needs, place orders, and coordinate shipments before customers experience downtime.
The ideal candidate is highly organized, detail-oriented, customer-focused, has strong communication skills, and is able to manage multiple priorities while maintaining exceptional accuracy.
Essential Duties & Responsibilities
- Monitor customer printer fleets daily using FM Audit software.
- Review automated supply alerts and verify toner replacement needs.
- Place orders for toner, maintenance kits, and other printer consumables.
- Coordinate shipments to customer locations to ensure timely delivery.
- Track supply orders from placement through delivery.
- Maintain accurate inventory levels for customer and warehouse stocked supplies.
- Work with vendors to resolve shipping delays, backorders, or product issues.
- Verify that customer devices are correctly reporting meter readings and supply levels.
- Maintain accurate customer records within FM Audit and company systems.
- Assist Service Coordinators and Service Technicians with supply-related requests.
- Communicate proactively with customers regarding supply shipments and order status.
- Research and resolve customer questions regarding supplies and toner deliveries.
- Monitor and reduce unnecessary toner shipments while ensuring customers remain operational.
- Identify devices that are not communicating properly and coordinate corrective action with the Help Desk.
- Assist with inventory counts and warehouse organization as needed.
- Recommend process improvements to increase efficiency and customer satisfaction.
- Perform other duties as assigned.
- High school diploma or equivalent (some college preferred).
- Previous customer service, administrative, inventory, logistics, or office support experience preferred.
- Strong computer skills including Microsoft Outlook, Excel, and Word.
- Ability to learn and utilize FM Audit software and other business applications.
- Excellent organizational and time management skills.
- Strong attention to detail with high accuracy.
- Effective written and verbal communication skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Professional attitude with a commitment to customer satisfaction.
- Experience with managed print services (MPS).
- Experience using FM Audit or similar print fleet management software.
- Inventory management or purchasing experience.
- Knowledge of office printers, copiers, and toner supplies.
- Ability to sit for extended periods while working on a computer.
- Ability to occasionally lift up to 20 pounds.
- Ability to move throughout the warehouse or office when receiving or organizing supplies.
- Manual dexterity is sufficient to operate office equipment.
Success In This Position Is Measured By
- Accurate and timely processing of supply orders.
- Minimal customer downtime due to supply shortages.
- High customer satisfaction regarding toner fulfillment.
- Accurate inventory management.
- Proper utilization of FM Audit to proactively manage customer supply needs.
- Timely resolution of supply-related issues.
- Effective communication with Leadership, customers, vendors, and internal departments.
Morris Business Solutions is a leading provider of Managed Print Services, Office Technology, and Managed IT Services throughout the Carolinas. Our mission is to deliver exceptional customer service through innovative technology solutions and a proactive approach to supporting our customers' business operations. We are committed to excellence, teamwork, integrity, and continuous improvement in everything we do.