Patient Concierge

Patient Concierge

Full or Part-Time | 20-40 Hours/Week Hourly: $28-32/hour (commensurate with experience)

About Morph Med Spa

Morph Med Spa is a patient-centered aesthetic and personalized medicine practice dedicated to delivering exceptional, relationship-driven care in a white-glove environment.

We offer a full range of aesthetic services including neurotoxin injections, dermal fillers, Ultra laser treatments, microneedling, and more. In addition to traditional med spa services, we provide personalized medicine memberships, including medical weight loss, hormone therapy, and concierge-level care.

Our team prioritizes thoughtful communication, proactive care coordination, and meaningful relationships with our patients.

Position Overview

We're seeking an exceptional Patient Concierge who will serve as the welcoming face and first point of contact for our boutique med spa. This is more than a traditional receptionist role—it's a hospitality-driven position that requires a unique blend of warmth, professionalism, sales acumen, and discretion. You'll create memorable first impressions while managing the operational flow of our practice with precision and care.

The ideal candidate understands that in the aesthetics industry, every interaction matters. You'll anticipate patient needs, protect their privacy with the utmost discretion, and proactively identify opportunities to enhance their experience and outcomes.

What Makes This Role Special

This is a hospitality role with a sales focus. You'll be responsible for creating an environment where patients feel valued, understood, and excited about their aesthetic journey—while also driving practice growth through exceptional service and strategic booking.

Core Values We're Looking For:

• Professionalism: Polished communication, impeccable presentation, and unwavering reliability
• Discretion: Understanding the sensitive nature of aesthetic treatments and maintaining strict confidentiality
• Initiative: Proactively solving problems, anticipating needs, and improving processes without being asked
• Sales Mindset: Recognizing opportunities to educate patients about services and secure bookings while maintaining authenticity
• Hospitality Excellence: Making every patient feel like a VIP from the moment they connect with us

Key ResponsibilitiesPatient Communication & Hospitality

• Greet every patient professionally via email, phone, text, or in person with warmth and attentiveness
• Respond within 30 minutes to all patient emails, texts, and voicemails during business hours
• Create a welcoming, spa-like atmosphere that puts patients at ease
• Anticipate patient needs and provide proactive, thoughtful service
• Handle sensitive conversations with empathy, discretion, and professionalism

Scheduling & Sales Excellence

• Optimize patient satisfaction through strategic scheduling that maximizes both convenience and practice efficiency
• Achieve 90% follow-up appointment booking rate at checkout by educating patients on treatment plans and benefits of consistency
• Proactively identify opportunities to introduce patients to complementary services
• Build relationships that encourage patient loyalty and referrals

Operational Management

• Efficiently notify providers of patient arrivals to ensure seamless appointment flow
• Maintain accurate, up-to-date patient records with all non-medical information
• Collect payment at checkout with 90% completion rate by clearly communicating fees and payment options
• Obtain and carefully record referral source information for every new patient
• Send consultation notes and follow-up communications to referring providers promptly

Practice Administration

• Maintain regular, professional communication with vendors and service providers
• Keep the lounge and reception area impeccably maintained and welcoming
• Handle administrative tasks with accuracy and attention to detail
• Take initiative to improve systems and processes that enhance patient experience

Financial & Operational Excellence

• Complete all patient transactions accurately and efficiently
• Manage payment collection with professionalism and tact
• Maintain organized financial and administrative records
• Protect patient privacy in all payment and record-keeping activities

What We're Looking ForEssential Qualities

• Exceptional interpersonal skills with the ability to make patients feel valued and comfortable
• Professional presentation and demeanor that reflects our premium brand
• Sales-oriented mindset without being pushy—you genuinely believe in helping patients achieve their goals
• Discretion and confidentiality as second nature, understanding the sensitive nature of aesthetic medicine
• Self-motivated and proactive—you see what needs to be done and do it without waiting to be asked
• Highly organized with strong attention to detail and multitasking abilities
• Tech-savvy with ability to quickly learn EMR and practice management systems
• Excellent written and verbal communication skills
• Grace under pressure—calm, collected, and solution-focused even during busy periods

Experience & Skills

• Prior experience in hospitality, luxury retail, or upscale service environments strongly preferred
• Medical office or spa reception experience a plus
• Demonstrated success in customer service or sales roles
• Comfort with handling payments and financial conversations
• Proficiency with computers, scheduling software, and communication platforms
• Understanding of HIPAA privacy requirements (training provided)

Success Metrics

You'll be evaluated on your ability to:

• Respond to all patient communications within 30 minutes
• Achieve 90% follow-up appointment booking rate at checkout
• Achieve 90% payment collection rate at checkout
• Maintain patient satisfaction through positive feedback and referrals
• Keep accurate, organized patient records and practice systems
• Create a welcoming, professional environment that reflects our brand values

Position Details

• Schedule: Mon-Wed 9am-3:30pm, Thur-Fri 9am-6:30pm
• Location: On-site position at Morph Med Spa, Ridgefield, CT
• Compensation: [Insert hourly rate/salary]
• Benefits: Medical, Dental, 401K, Employee discounts

Why Join Our Team?

• Work in a beautiful, upscale environment with a positive team culture
• Opportunity to build meaningful relationships with patients and contribute to their confidence
• Competitive compensation with potential for performance bonuses
• Professional development in the growing aesthetic medicine industry
• Small team environment where your contributions are valued and visible
• Direct impact on practice growth and patient satisfaction

Pay: $28.00 - $32.00 per hour

Benefits:

• Employee discount
• Free parking
• On-the-job training

Ability to Commute:

• Ridgefield, CT 06877 (Required)

Work Location: In person

Salary : $28 - $32