Regulatory Licensing Specialist

Key Responsibilities

• Review license, permit, certification, and registration applications for completeness, accuracy, status, and eligibility.
• Evaluate applications in accordance with established policies, procedures, laws, rules, and regulations.
• Recommend approval or rejection of applications and submit recommendations to the appropriate supervisor for review and approval.
• Process license renewals, reciprocity requests, and other licensing determinations in accordance with applicable requirements.
• Review licensing certificates, registrations, and other authorizations for accuracy and compliance.
• Ensure licenses, reports, and related documentation are completed accurately and in a timely manner.
• Implement regulatory mandates, policies, and directives as assigned.
• Issue licenses, certificates, registrations, and other authorizations to qualified individuals.
• Review and reconcile payments with licensee records, including processing payment adjustments, refunds, and returned checks.
• Maintain accurate licensing, payment, and financial records.
• Enter, update, and verify information in databases and computerized recordkeeping systems.
• Prepare, coordinate, and submit reports for administrative and regulatory purposes.
• Respond to inquiries and complaints from applicants, members of the public, board members, and other stakeholders.
• Explain licensing requirements, policies, procedures, and applicable regulations to applicants and other interested parties.
• Provide requested records, reports, and licensing information to authorized agencies, professional organizations, and other jurisdictions.
• Communicate application and examination results to applicants, as appropriate.
• Coordinate board and commission meetings, including scheduling, preparation of meeting facilities, and distribution of relevant information.
• Arrange competency examinations and interviews, including scheduling dates, times, locations, and notifications to applicants and examination personnel.
• Monitor examination activities and ensure applicants receive appropriate notifications regarding examination outcomes.
• Review case status information using established databases and communicate findings to supervisors, directors, attorneys, and other appropriate personnel.
• Identify deviations from established policies and procedures and escalate issues to the appropriate supervisor.
• Coordinate the collection and preparation of reports from relevant personnel, including inspectors, investigators, and auditors.
• Monitor case investigations and compliance activities involving individuals practicing regulated occupations or professions, as assigned.

Required Qualifications and Skills

• Strong administrative, organizational, and recordkeeping skills.
• Ability to review documents for completeness, accuracy, and compliance with established requirements.
• Familiarity with data entry, database management, and computerized recordkeeping systems.
• Strong written and verbal communication skills.
• Ability to interpret and apply established policies, procedures, and regulatory requirements.
• Ability to manage multiple responsibilities, maintain accurate records, and meet deadlines.
• Professional customer service and problem-solving skills.
• Ability to work independently and collaboratively in a hybrid work environment.