Program Manager - Salesforce Implementation

Work Arrangement: Primarily Remote | In-person attendance in Columbus every two weeks; interviews conducted in person

Seeking an experienced Program Manager to lead and oversee Salesforce implementation, program governance, workflow automation, and business process improvement initiatives. The role is responsible for strategic planning, program execution, vendor coordination, risk management, and delivery of high-quality solutions aligned with business and technical objectives.

• Strategic Planning & Leadership: Define program strategy, roadmap, priorities, and implementation plans; align initiatives with business objectives and stakeholder expectations.
• Program & Project Management: Oversee multiple concurrent projects, schedules, budgets, deliverables, resources, and milestones to ensure timely, quality-driven delivery.
• Salesforce Governance & Technical Oversight: Coordinate Salesforce org setup, application development and rewrites, integrations, governance processes, and platform operations in collaboration with developers, administrators, architects, and vendors.
• Business Process Improvement: Lead requirements gathering, business process analysis, workflow design, and automation initiatives to improve efficiency and operational outcomes.
• Stakeholder & Vendor Management: Collaborate with leadership, business stakeholders, subject matter experts, technical teams, and external vendors; facilitate meetings and communicate project status.
• Risk & Issue Management: Identify risks, develop mitigation strategies, track issues and action items, and provide regular status reports to leadership.
• Change Management & Reporting: Coordinate user training, onboarding, and adoption initiatives; establish KPIs, dashboards, and reports to measure program performance.
• Project Documentation: Develop and maintain project charters, work breakdown structures, schedules, implementation plans, test plans, deployment plans, and status reports.

• Four-year college degree or equivalent technical education.
• Minimum 7 years of IT project management experience , including managing multiple concurrent projects.
• Minimum 5 years of business process analysis experience .
• Minimum 3 years of workflow automation experience .
• Minimum 3 years of Salesforce experience .
• Experience managing software development, digital workflow automation, and cross-functional technology initiatives.
• Strong knowledge of project planning, SDLC methodologies, governance, change management, risk management, and business process improvement.
• Proficiency in Microsoft Word, Excel, PowerPoint, Visio, and Outlook.
• Excellent communication, documentation, organizational, analytical, and stakeholder management skills.

• Experience leading large-scale Salesforce implementations.
• Project Management Professional (PMP) certification.
• Experience leading enterprise digital workflow automation initiatives.