Marina Office Manager

Office Manager

Do you enjoy keeping things organized, accurate, and running smoothly—while working in a fun, waterfront environment?
Are you someone who takes pride in being the calm, professional hub that keeps a busy operation afloat?

We are hiring an Office Manager to support the General Manager and Operations Manager by leading the administrative, financial, and customer‑facing office functions at a large, outdoor marina and waterfront service facility.

This role is ideal for someone who thrives on structure, accountability, and service, and who understands that strong office execution is the backbone of great marina operations. No prior marina experience is required—we’ll teach you the marina side.

About the Role

The Office Manager serves as the dock‑to‑desk connection of the marina—keeping information flowing, customers supported, and the business organized behind the scenes.

You will be responsible for the accuracy, organization, and consistency of office operations, while working closely with both customers and field teams. From leases and billing to communication and coordination, this role ensures the marina runs efficiently on and off the water.

Core Responsibilities

Business Acumen & Financial Support

• Support daily financial processes including invoicing, payments, and collections
• Assist with accounts receivable and payable tracking
• Maintain accurate customer records, contracts, and documentation
• Manage office supplies, retail inventory, and administrative resources
• Support reporting, audits, and basic financial controls
• Understand how office accuracy impacts revenue, expenses, and profitability

Customer Relations & Service Excellence

• Serve as a primary point of contact for marina customers in person, by phone, and electronically
• Create a welcoming, professional, and friendly front‑office experience
• Assist customers with billing questions, account updates, and general marina information
• Communicate clearly and confidently with boaters, vendors, and team members
• Reinforce a consistent, service‑focused marina culture where customers feel supported and valued

Organization, Accuracy & Execution

• Maintain organized files, records, and digital systems
• Ensure accuracy in contracts, leases, forms, and data entry
• Follow and enforce office SOPs and compliance requirements
• Support audits, inspections, and documentation requests
• Maintain consistent standards across all office processes

Communication & Coordination

• Communicate clearly with leadership, operations teams, and customers
• Support scheduling, coordination, and internal communication flow
• Assist with written communications, notices, and customer correspondence
• Escalate issues appropriately while maintaining professionalism

Technology & Systems

• Use business systems and software to manage accounts, documents, and communication
• Learn and operate property management, POS, and scheduling systems
• Identify opportunities to improve efficiency through better systems use
• Maintain data integrity across platforms

People & Team Support

• Support onboarding and administrative setup for new team members
• Assist with timekeeping, scheduling support, and documentation
• Be a reliable resource for frontline staff and leadership
• Lead by example in professionalism, accountability, and teamwork

Adaptability & Professionalism

• Adapt to changing priorities and seasonal business demands
• Handle sensitive information with discretion and integrity
• Maintain composure and accuracy during busy or high‑pressure periods
• Take initiative to solve problems and improve processes

Qualifications

• 3–5 years of experience in office management, administration, or customer service leadership
• Strong organizational and attention‑to‑detail skills
• Experience supporting financial or billing processes
• Professional communication skills (written and verbal)
• Comfortable using business software and office systems
• Ability to prioritize tasks and manage multiple responsibilities
• Willingness to learn the operation and grow within the role

Who Thrives in This Role

This role is a great fit for someone who enjoys a mix of structure and personality—someone who can be professional and polished while still fitting into a relaxed, waterfront environment.

Candidates often come from roles such as:

• Office Manager
• Administrative or Business Operations Supervisor
• Property or Facility Office Coordinator
• Customer Service or Front Office Manager
• Billing or Accounting Coordinator

If you are organized, people‑oriented, and enjoy supporting a team while working around boats, water, and outdoor energy—this role will feel like home.

Why Candidates Choose This Role

• High ownership and trust
• Clear impact on business performance
• Stable, structured role with variety
• Strong partnership with site leadership
• Growth opportunities within the organization

Benefits

• Competitive salary
• Medical, dental, and 401(k)
• Paid time off
• Flexible scheduling
• Casual uniform
• Advancement opportunities

What You Need:

• Independence & intuition; excellence in execution
• Strong prior administrative management experience
• Associates degree or comparable experience
• Company savvy (Microsoft Office Suite, email, etc.)
• Impeccable organization skills and the highest degree of attention to detail