Office Manager

Do you thrive at the center of the operation?

Do you enjoy leading from the front office—balancing customer service, organization, communication, and execution?

Are you someone who sees inefficiencies, fixes them, and elevates the performance of the entire team?

If so, we’d love to talk.

Who We Are

At Morningstar Marinas, we create exceptional waterfront experiences by pairing strong hospitality with disciplined operations. With locations across VA, SC, GA, FL, and NC, our marinas are dynamic, service-driven environments where customer experience, communication, and execution matter every day.

As our business has grown—more customers, more transactions, more coordination—the Office Manager has become a critical leadership role, not just an administrative function.

Who We’re Looking For

We’re looking for a high-caliber Office Manager who operates as a true extension of marina leadership.

The right person brings:

• Strong hospitality or operations background
• Excellent customer communication and judgment
• Administrative discipline and financial awareness
• A proactive mindset focused on execution, efficiency, and revenue impact

You may come from:

• Hotel or resort front office leadership
• Hospitality or guest services management
• Property or facilities management
• High-volume service operations
• Marina, yacht club, or recreational operations

If you’ve led customer-facing operations, coordinated teams, and kept complex businesses running smoothly—you’ll feel at home here.

What You’ll Do – Aligned With Our Core Competencies

1. Business Acumen & Revenue Impact

This role directly supports — and influences — marina financial performance.

• Manage billing, receivables, collections, and customer accounts
• Track availability and minimize downtime between tenants
• Follow up on leads, inquiries, and renewals to maximize revenue through management of rate and occupancy
• Promote long-term contracts and renewals to stabilize revenue
• Identify underutilized slips, racks, or storage and coordinate with Ops to fill them
• Support sales initiatives and customer follow-ups (e.g., post-arrival check-ins, renewals, upsell opportunities)

2. Customer Relations & Front-Office Leadership

The office is the heartbeat of the marina experience.

• Deliver premium customer service at all times
• Anticipate customer needs and respond promptly and professionally
• Build strong, lasting relationships with slip holders and transient guests
• Handle customer issues calmly and effectively, escalating when appropriate
• Represent the marina professionally as a visible, trusted point of contact

3. People Management & Coordination

You’ll help align people, communication, and priorities.

• Coordinate daily communication between office staff, dock teams, Ops Managers, and GM
• Support training, coaching, and development of office and customer-facing staff
• Reinforce consistent standards, messaging, and execution across the team
• Help reduce friction and errors through clear communication and follow-through

4. Standards & Execution

You set the standard for professionalism and consistency.

• Ensure office operations, systems, and workflows run smoothly
• Maintain accurate records, schedules, and documentation
• Enforce safety, regulatory, and company standards
• Take pride in presentation, organization, and attention to detail
• Utilize company software and systems effectively

5. Adaptability & Proactive Leadership

This role requires judgment, initiative, and flexibility.

• Adapt to seasonal volume swings and peak transient periods
• Identify inefficiencies and propose better ways to operate
• Balance multiple priorities without losing focus on what matters most
• Step in where needed to support the team and keep operations moving

What We’re Looking For

Required

• Strong administrative or operations leadership experience
• Background in hospitality, service operations, or customer-facing environments
• Excellent organization, communication, and follow-through
• Strong judgment and initiative
• Proficiency with Microsoft Office and business systems

Preferred

• Experience with reservations, billing, or booking systems
• Exposure to sales, renewals, or revenue coordination
• Marina, resort, or property operations experience (not required)
• Associate’s degree or equivalent experience

Why This Role Matters

With the right Office Manager, we expect:

• Faster, more consistent customer response times
• Improved retention and revenue follow-up
• Smoother coordination between office and operations teams
• Reduced administrative burden on the GM and Ops Managers
• Greater consistency during peak season

Benefits

• Medical, dental, vision
• 401(k) with company match
• Flexible schedule
• Casual, comfortable uniform
• Growth opportunities in an established organization

Morningstar Marinas is an equal opportunity employer.

ATS Keyword Block

Office Manager, Hospitality Manager, Front Office Manager, Guest Services Manager, Property Administrator, Operations Coordinator, Marina Office Manager, Customer Experience Manager, Billing & Accounts, Reservations Manager, Administrative Operations, Sales Support, Revenue Coordination.