What are the responsibilities and job description for the Customer Success Manager position at Morningside Group?
Customer Success Manager (SM) – Support Entrepreneurs at AAA Accelerator
The AAA Accelerator, founded by Liam Ottley, is seeking a Success Manager (SM) to guide our community of ambitious entrepreneurs as they build and scale their AI Automation Agencies. As an SM, you’ll be the heartbeat of our client experience, working directly with members to ensure they succeed, holding them accountable and connecting them with the right resources and peers. This role offers a unique chance to make a tangible impact in a fast-growing space. We’re looking for someone who’s passionate, proactive, and thrives in a dynamic, supportive environment. You should have the energy, empathy, and strategic mindset to help our clients achieve their goals while contributing to the growth of our tight-knit community.
Client Onboarding - Conduct structured introduction calls to welcome new clients. - Guide clients on their next steps, community engagement, and learning resources. - Log call details in a CRM, track client status, and schedule follow-ups. Ongoing Client Support - Conduct follow-up calls to check progress, address challenges, and set goals. - Support clients in skill development, content creation, and client acquisition. - Send relevant learning materials as needed. - Maintain accurate client records in a CRM, tracking their journey. Collaboration & Community Engagement - Work closely with leadership and coaches to refine the client success strategy. Process Optimization - Contribute to improving client tracking systems and processes.
- Competitive Compensation: A strong base salary with performance-based incentives. - Impactful Work: Play a key role in guiding AI entrepreneurs to success within a leading AI business accelerator. - Collaborative Environment: Work closely with leadership, coaches, and a dynamic community that values results, innovation, and teamwork. - Client Success Strategy: Help refine and enhance our approach to client success, ensuring members achieve real, measurable growth. - Flexible & Remote-Friendly: Enjoy location flexibility while connecting with a global network of AI-driven entrepreneurs. - Professional Growth: Gain hands-on experience in AI, automation, and business coaching, working alongside top industry experts
If you're excited to support AI entrepreneurs, cultivate a dynamic community, and contribute to the growth of world-class AI service providers, we want to hear from you! Apply now to join the AAA Accelerator team and help businesses unlock the full potential of AI.
If you think you’d be a good fit, let’s get started!
The Opportunity
The AAA Accelerator, founded by Liam Ottley, is seeking a Success Manager (SM) to guide our community of ambitious entrepreneurs as they build and scale their AI Automation Agencies. As an SM, you’ll be the heartbeat of our client experience, working directly with members to ensure they succeed, holding them accountable and connecting them with the right resources and peers. This role offers a unique chance to make a tangible impact in a fast-growing space. We’re looking for someone who’s passionate, proactive, and thrives in a dynamic, supportive environment. You should have the energy, empathy, and strategic mindset to help our clients achieve their goals while contributing to the growth of our tight-knit community.
Key Responsibilities
Client Onboarding - Conduct structured introduction calls to welcome new clients. - Guide clients on their next steps, community engagement, and learning resources. - Log call details in a CRM, track client status, and schedule follow-ups. Ongoing Client Support - Conduct follow-up calls to check progress, address challenges, and set goals. - Support clients in skill development, content creation, and client acquisition. - Send relevant learning materials as needed. - Maintain accurate client records in a CRM, tracking their journey. Collaboration & Community Engagement - Work closely with leadership and coaches to refine the client success strategy. Process Optimization - Contribute to improving client tracking systems and processes.
What we're looking for
- Client Success Experience: Background in client success, customer support, coaching, or a similar role - ideally in an education, tech, or startup setting.
- Strong Relationship Skills: Ability to build trust, motivate clients, and foster a supportive connection.
- Excellent Communication: Clear and professional written and verbal communication to guide clients and collaborate with the team.
- Problem-Solving Mindset: Proactive in anticipating client needs, addressing challenges, and driving solutions.
- Organizational Strength: Skilled at managing multiple clients, tracking progress, and prioritizing tasks efficiently.
- Tech Familiarity: Comfortable using CRM platforms and project management systems.
- Passion for Impact: A strong desire to help others succeed and a belief in AI’s power to transform businesses.
- Remote & Fast-Paced Experience (Preferred): Experience in a high-growth or remote team environment is a bonus.
- Industry Knowledge (Bonus): Familiarity with AI, automation, or entrepreneurship is a plus, but training is available.
What we offer
- Competitive Compensation: A strong base salary with performance-based incentives. - Impactful Work: Play a key role in guiding AI entrepreneurs to success within a leading AI business accelerator. - Collaborative Environment: Work closely with leadership, coaches, and a dynamic community that values results, innovation, and teamwork. - Client Success Strategy: Help refine and enhance our approach to client success, ensuring members achieve real, measurable growth. - Flexible & Remote-Friendly: Enjoy location flexibility while connecting with a global network of AI-driven entrepreneurs. - Professional Growth: Gain hands-on experience in AI, automation, and business coaching, working alongside top industry experts
Join us!
If you're excited to support AI entrepreneurs, cultivate a dynamic community, and contribute to the growth of world-class AI service providers, we want to hear from you! Apply now to join the AAA Accelerator team and help businesses unlock the full potential of AI.
If you think you’d be a good fit, let’s get started!