What are the responsibilities and job description for the Commercial Lines Senior Account Manager position at Morgenstern Insurance Services Inc.?
The Commercial Lines Senior Account Manager is responsible for independently and proactively managing client accounts. Activities include new and renewal marketing, handling client questions and requests, and coverage review.
Key Activities
- Maintain 92% retention of Client Accounts.
- Provide advanced technical expertise to Sales/Account Executives; specifically in analyzing client needs, coverage forms and quotations during the sales process on new and renewal business.
- Provide advanced technical expertise with service of new and existing clients through cross-selling opportunities, account development, execution of client requests and problem solving.
- Capture, assist, design and manage the service platform
- Handle all aspects of Commercial Lines Property & Casualty Insurance. Occasional outside service visits to the client may be required.
- Contribute information and ideas during strategy meetings. Execute on deliverables and prepare Stewardship reports.
- Maintain renewal expirations, avoid any lapse in coverage.
- Responsible for marketing submissions to carriers, including application preparation, loss analysis, and including other pertinent information for professional, quality new and renewal submissions. Submit to eligible and appropriate carriers and follow-up to ensure timely receipt of quotes and policies. Analyze and compare carrier quotes for proper coverage, terms and conditions. Make insurance program recommendations.
- Respond to underwriter’s questions in a timely and professional manner.
- Adhere to Commercial Lines Best Practices - including written confirmation of new and renewal binding, evidence of coverage, changes to coverages and other related items.
- Prepare proposals and summaries of insurance, as needed.
- Adhere to the company’s credit and collection policy in invoicing and pursuing prompt payments, request cancellations in accordance with company standards.
- Adhere to company Risk Management Program and quality control standards.
- Maintain a high degree of accuracy in agency management and document management systems.
- Provide directions to clients in submitting first reports of claims, facilitating prompt response from carriers.
- Identify exposure to loss and recommend appropriate coverages in coordination with Sales/Account Executives.
Knowledge, Skills and Abilities
- 10-15 years of experience in Commercial Property & Casualty Insurance Agency along with comprehensive understanding of all Property & Casualty insurance coverages, underwriting and rating concepts.
- College degree preferred.
- Must hold a New York State Property & Casualty insurance license or obtain one within an agreed timeframe.
- Hold an industry designation such as ARM, CIC, CPCU or expected to further knowledge through courses with intent to pursue a designation.
- Ability to carry out complex tasks with many concrete and abstract variables.
- Ability to work in a fast-paced environment with a high degree of accuracy.
- Sets priorities and manages workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
- Maintain a cordial and effective relationship with clients, co-workers, carriers, vendors and other business contacts.
- Keep informed regarding industry and new product information, legislation, coverages and technology to continuously improve knowledge and performance.
- Interact with others effectively by utilizing good communication skills, and providing information and guidance, as needed, to achieve business goals.