What are the responsibilities and job description for the Veterinary Receptionist position at Morganna Animal Clinic & Boarding Kennel?
Job Overview
We are seeking a dedicated and compassionate Veterinary Receptionist to join our team. The ideal candidate will be the first point of contact for pet owners, providing exceptional customer service while managing the front desk operations of our veterinary clinic. This role requires a love for animals, strong communication skills, and the ability to multitask in a fast-paced environment. Familiarity with veterinary terminology and procedures is essential to ensure effective communication with both clients and veterinary staff.
Duties
- Greet clients and their pets warmly, creating a welcoming atmosphere.
- Book appointments for check-ups, surgeries, and procedures, verify vaccination histories, make confirmation calls, and handle cancellations.
- Answer multi-line phone systems, screen and triage emergency cases, manage emails or online chat, and relay messages between clients and veterinary staff.
- Maintain accurate patient records and ensure all information is up-to-date.
- Check clients in and out, enter patient and financial data into veterinary practice management software, generate invoices, and process payments.
- Assist veterinary staff with administrative tasks as needed.
- Provide information on pet care, medication administration, and post-treatment instructions.
- Handle animal restraint and assist with basic animal care when necessary.
- Keep the reception and lobby areas clean, organize medical records, handle prescription refill requests, and monitor front-office or retail supplies.
- Obtain accurate patient weight and log into EMR.
Requirements
- Previous experience in a veterinary or animal care setting is preferred.
- Basic understanding of animal behavior, routine veterinary terminology, and triage protocols.
- Familiarity with multi-line phone systems and veterinary practice software (Covetrus Pulse).
- Basic animal restraint, and general pet care are highly desirable.
- Strong organizational skills with attention to detail in managing records and scheduling.
- Strong verbal and written communication, active listening, and the ability to remain calm and tactful in high-pressure or emotional environments.
- A passion for animal welfare and commitment to providing high-quality service.
- Reliable transportation REQUIRED.
- Weekend availability REQUIRED.
Benefits:
- Health/Vision/Dental Insurance for Full-Time Employees
- PTO for Full-Time Employees
- Retirement Plans Available
- Discounted Pet Services
Join our team as a Veterinary Receptionist where your love for animals can shine through your work!
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- Life insurance
- Paid time off
Application Question(s):
- Weekend availability Required
Work Location: In person
Salary : $17 - $20