What are the responsibilities and job description for the Director – Home Care Agency position at Morgan Stephens?
Director – Home Care Agency
Location: Indianapolis, IN 46204
Employment Type: Full-Time
Salary: $70-80K range Bonus Eligibility
About the Opportunity
A growing Medicaid-based home care agency serving central Indiana is seeking an experienced Administrator to oversee daily operations, compliance, staffing, and client services. This role is ideal for a leader with strong knowledge of Indiana Medicaid waiver programs, MLTSS populations, and home care operations who can support growth while maintaining high-quality service delivery.
Key Responsibilities
Leadership & Operations Management
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Oversee all day-to-day operations of the home care agency
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Manage caregiver staffing, scheduling, and client placements
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Supervise office staff, care coordinators, and field employees
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Ensure services align with care plans and Medicaid authorizations
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Maintain a positive, accountable culture for staff and caregivers
Compliance & Regulatory Oversight
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Ensure compliance with Indiana Medicaid regulations and documentation standards
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Maintain adherence to HCBS waiver requirements and MCO workflows
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Oversee audits, incident reporting, corrective action plans, and quality assurance
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Ensure timely assessments, authorizations, and care coordination communication
Client & Community Relations
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Serve as a primary contact for clients, families, and referral partners
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Address escalations and service concerns professionally
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Participate in onboarding and care plan reviews as needed
Business & Administrative Oversight
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Oversee billing accuracy, payroll approval, and authorization tracking
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Monitor service hours, staffing levels, and caseload growth
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Collaborate with leadership on budgeting and operational planning
Qualifications
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3 years of leadership experience in home care or healthcare administration
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Strong understanding of Indiana Medicaid programs
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Experience with MLTSS populations and MCO-driven workflows
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Excellent organizational, communication, and leadership skills
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Ability to manage multiple priorities independently
Preferred Experience
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Experience with Indiana Medicaid waivers such as PathWays MLTSS and Health & Wellness (Aged & Disabled)
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Background working with MCOs and waiver case managers
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Bachelor’s degree in healthcare administration, social services, business, or related field
Salary : $70,000 - $80,000