Director – Home Care Agency

Director  – Home Care Agency

Location: Indianapolis, IN 46204
Employment Type: Full-Time
Salary: $70-80K range Bonus Eligibility

About the Opportunity

A growing Medicaid-based home care agency serving central Indiana is seeking an experienced Administrator to oversee daily operations, compliance, staffing, and client services. This role is ideal for a leader with strong knowledge of Indiana Medicaid waiver programs, MLTSS populations, and home care operations who can support growth while maintaining high-quality service delivery.

Key Responsibilities

Leadership & Operations Management

• Oversee all day-to-day operations of the home care agency

• Manage caregiver staffing, scheduling, and client placements

• Supervise office staff, care coordinators, and field employees

• Ensure services align with care plans and Medicaid authorizations

• Maintain a positive, accountable culture for staff and caregivers

Compliance & Regulatory Oversight

• Ensure compliance with Indiana Medicaid regulations and documentation standards

• Maintain adherence to HCBS waiver requirements and MCO workflows

• Oversee audits, incident reporting, corrective action plans, and quality assurance

• Ensure timely assessments, authorizations, and care coordination communication

Client & Community Relations

• Serve as a primary contact for clients, families, and referral partners

• Address escalations and service concerns professionally

• Participate in onboarding and care plan reviews as needed

Business & Administrative Oversight

• Oversee billing accuracy, payroll approval, and authorization tracking

• Monitor service hours, staffing levels, and caseload growth

• Collaborate with leadership on budgeting and operational planning

Qualifications

• 3 years of leadership experience in home care or healthcare administration

• Strong understanding of Indiana Medicaid programs

• Experience with MLTSS populations and MCO-driven workflows

• Excellent organizational, communication, and leadership skills

• Ability to manage multiple priorities independently

Preferred Experience

• Experience with Indiana Medicaid waivers such as PathWays MLTSS and Health & Wellness (Aged & Disabled)

• Background working with MCOs and waiver case managers

• Bachelor’s degree in healthcare administration, social services, business, or related field

Salary : $70,000 - $80,000