AVP, Financial Crimes Risk: Production and Post Implementation Support

Department Profile:

The WM First Line Financial Crimes Risk (“1L FCR”) department is embedded within the Firm’s business line and is responsible for identifying, assessing, and escalating potential money laundering and reputational risk issues associated with higher risk client types. The 1L FCR department is considered the first line of defense and supports the onboarding, screening, due diligence, and enhanced due diligence processes for Morgan Stanley.

Team: Technology Strategy and Solutions – Production and Post-Production Support

Technology Strategy and Solutions(“TSS”) is the internal team responsible for enabling and delivering technology solutions for the 1L FCR department. TSS partners with internal 1L FCR teams, Platforms, Technology and Operations to design, build, enhance, and support the systems that enable AML, KYC, screening, onboarding, and other client-risk processes within the first line of defense.

TSS delivers end-to-end technology solutions for 1L FCR, including requirements writing, functional design, UAT, and production/post-production support. These roles strengthen TSS’ ability to deliver stable releases and ensure reliable system performance across 1L FCR-owned capabilities.

The Production and Post-Implementation Support function provides structured triage, investigation, requirement refinement, and coordination for all issues raised after deployment. The team also performs post-deployment testing and ongoing production validation to ensure that system functionality remains stable and unchanged after releases. The group reports to a U.S.-based VP and partners closely with 1L FCR, Platforms, and Technology to ensure efficient issue resolution, high-quality releases, and continuous improvement across all first-line Financial Crimes-related systems.

This role is well suited for analytical professionals who are looking to deepen their experience in Financial Crimes technology and production environments.

Primary Responsibilities:

• Intake, log, and track production and post-production items raised by Financial Crimes Risk stakeholders in Jira/Excel
• Monitor, triage, and support resolution of production and post-production items
• Analyze issues to determine whether they represent defects, requirements gaps, enhancements, or net-new build requests
• Perform structured root-cause analysis by comparing system behavior against business requirements, functional designs, UAT results, QA findings, workflow steps, and other relevant artifacts to determine what went wrong and why
• Rewrite, clarify, and enhance business requirements based on findings, ensuring documentation is complete and high-quality
• Update issue-tracking tools (e.g., JIRA) and provide clear, timely status updates to all stakeholders
• Coordinate with 1L FCR, Platforms, and Technology partners to ensure efficient investigation and resolution of system issues
• Collaborate with VP overseeing the function for prioritization, business context, and stakeholder communications
• Support continuous improvement by identify recurring patterns and recommending enhancements to requirements or workflows
• Maintain strong documentation and follow established processes to ensure consistency, accuracy, and control adherence
• Assist with post-deployment validation and confirm that changes and fixes performed by Technology operate as intended
• Identify recurring production themes and partner with stakeholders to recommend enhancements to improve system stability and user experience

Qualifications:

• 5 years of related experience in technology, business analysis, operations, production support, or similar roles
• Bachelor’s degree in Data Analytics, Computer Science, Finance, Business or a related field
• Demonstrated ability to perform structured analysis of system behavior, workflow logic, and data to identify root causes
• Strong written communication skills with the ability to draft and refine high-quality business requirements
• Proven ability to work independently in a fast-paced, high-volume environment while managing multiple priorities
• Strong organizational skills, attention to detail, and commitment to producing accurate, high-quality work product
• Experience partnering with Platforms, Technology, QA/UAT, or other cross-functional groups to drive issue resolution
• Ability to handle confidential information with professionalism and discretion
• Knowledge of Financial Crimes concepts (AML, KYC, CIP, screening, onboarding, periodic review) is helpful but not required; must be able to learn quickly

Skills and Qualities:

• Strong analytical and problem-solving skills with a methodical, structured approach
• Clear concise communication (written and verbal) with the ability to translate issues into actional next steps
• High integrity, ownership mindset, and strong work ethic
• Ability to escalate risks or blockers promptly with clear supporting detail
• Ability to collaborate effectively with colleagues in both the U.S. and India
• Proactive, resourceful, and comfortable working through ambiguity
• Ability to manage competing priorities under tight deadlines
• Detail-oriented with strong documentation discipline
• Interest in growing into broader responsibilities within TSS and 1L FCR
• Working knowledge of MS Office (e.g. Microsoft Word, PowerPoint, Excel)