Community Manager

Join Our Team as a Community Operations Manager – Be A Leader in Our Thriving Residential Communities!

Are you ready to take your career to the next level? We’re seeking a dedicated Community Operations Manager to lead the day-to-day operations and create an extraordinary living experience for our residents. If you’re a proactive leader, effective communicator, and team player, this could be your next big opportunity!

What You Can Expect From Us

We offer a comprehensive benefits package designed to support both your personal well-being and professional growth:

• Generous Rent Discount at any one of our properties
• Excellent Base Pay : $66,000 - $71,000/year
• Renewals commissions – split amongst the team
• $300 Morgan Essentials – paid quarterly
• Employee Referral Program (Earn up to $750 per referral)
• Comprehensive Benefits: Medical, Dental, Vision, Life/AD&D Insurance, and Long/Short-Term Disability
• Retirement Savings: 401(k) with Company Match
• Mileage Reimbursement
• Paid Time Off: Including 10 Holidays per year and sick leave
• Performance Bonus Potential – paid throughout the year
  
  

What You’ll Be Doing

As the Community Operations Manager, you will steer the operations of 4 residential communities, guiding your team toward operational excellence, high resident satisfaction, and a vibrant, inclusive work environment. You’ll ensure the highest standards at your properties while collaborating with regional teams to meet operational and financial goals. Most importantly, you’ll foster a sense of community where residents feel at home, and employees feel valued.

Essential Responsibilities

Leadership and Guidance

• Guide, motivate, and empower your team by setting clear expectations and holding them accountable.
• Supervise on-site maintenance staff and ensure coverage for emergencies.
• Fulfill supervisory responsibilities including hiring, training, directing work, rewarding, disciplining, mentoring, and problem-solving.
• Mentor new team members once they join the team, to ensure a smooth onboarding process
• Oversee employee performance with guidance, coaching, and development plans.
  
  

Resident Relations

• Create a welcoming and inclusive environment for residents.
• Responsible for accurate resident records.
• Monitor and manage responses to resident correspondence and work order requests, ensuring prompt, efficient service and maintaining high levels of resident satisfaction.
• Coordinate and organize events to boost resident engagement.
  
  

Property Operations

• Oversee property inspections, delegate maintenance tasks, and escalate major issues.
• Collaborate with the sales team to align leasing strategies and resident satisfaction.
• Supervise the process of conducting tours and finalizing lease signings efficiently.
• Ensure market-ready vacant units meet property standards through regular oversight.
• Uphold safety guidelines to maintain a safe workplace.
  
  

Administrative and Accounting

• Oversee all purchasing procedures and expense management, ensuring precise financial records.
• Responsible for the accuracy of resident accounts, ensuring legal actions are executed when necessary.
• Assist in the preparation of monthly reports.
• Streamline administrative tasks to enhance support for community operations.
  
  

Qualifications

What We’ll Expect from You:

• Five years of leadership and management experience
• Background in customer service or hospitality preferred but not required
• Strong financial acumen and understanding of relevant regulations.
  
  

Skills

• Excellent communication, strategic-planning, organizational, and problem-solving abilities
• Exceptional coaching, team building and leadership abilities
• Proficiency in software applications, smartphones, and reporting/analysis tools.
  
  

Please note that only candidates who meet the specified requirements will be contacted for an interview. Thank you for your interest in joining our team.

Ready to be a leader and make a lasting impact? Join a team that values your leadership, rewards your dedication, and offers ample opportunities for growth. Apply today and take the next step in your career with us!