Medical Receptionist - Medical Office

Location: [Neptune, NJ]

Position Type: Full-Time IN-PERSON

Schedule: Monday – Friday, [hours 8:00 AM ~ 5:00 PM]

Compensation: Based on experience

Overview
We are seeking a dedicated and professional Receptionist to join our team. We are a fast-paced, patient-focused dermatology practice. In this role, you will be the first point of contact for our patients, providing exceptional professionalism. The ideal candidate will possess strong communication skills and a passion for helping others in a medical office setting. This position requires the ability to analyze patient needs, effectively communicate solutions, and maintain accurate records through our EMR. The Receptionist is responsible for managing a high volume of inbound and outbound calls, scheduling appointments, answering patient inquiries, and providing excellent customer service in a professional and efficient manner. This is a key role in ensuring seamless communication between our practice and our patients.

Duties

• Answer high-volume inbound calls promptly, professionally, and courteously.
• Schedule, confirm, and modify patient appointments using our EMR software.
• Analyze customer inquiries and provide appropriate solutions or direct specific issues to administration or billing dept.
• Communicate clearly and effectively, ensuring that all information is conveyed accurately.
• Provide information to patients regarding services, appointment types, office policies, and procedures.
• Utilize medical terminology to assist clients with healthcare-related questions.
• Maintain phone etiquette while managing multiple calls and duties.
• Handle appointment confirmations, message follow-ups, and registration tasks.
• Perform data entry tasks to ensure accurate documentation of patient interactions.
• Accurately verify insurance information and collect or update patient demographics.
• Collaborate with front desk, clinical, and billing teams to ensure smooth patient flow and communication.
• Collaborate with team members to improve patient service delivery and patient satisfaction.
• Training will be completed upon hire.

Qualifications

• 1–2 years of experience in a medical office, healthcare call center, or patient-facing role.
• Experience in dermatology, medicine, or a specialty medical practice.
• Knowledge of medical terminology, insurances and insurance verification, and appointment types.
• Understanding of patient privacy laws and secure handling of personal health information (PHI).
• Strong understanding of HIPAA regulations and commitment to maintaining patient confidentiality at all times (or willingness to complete training upon hire).
• Proficient in data entry with attention to detail and proficiency with electronic medical record (EMR) systems.
• Ability to multi-task and manage high call volumes in a fast-paced environment.
• Excellent phone etiquette and interpersonal skills.
• Excellent verbal and written communication skills, with a professional and courteous demeanor.
• Ability to analyze customer needs and provide effective solutions.
• A positive attitude and willingness to learn are essential for success in this role.

We welcome team members who bring professionalism, compassion, and a desire for the healthcare field. If you're passionate about patient care and thrive in a fast-paced medical environment, we encourage you to apply and join our dedicated team!

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• Flexible schedule
• Paid time off
• Retirement plan

Work Location: In person

Salary : $18