Mobile Endpoint Specialist

Title: Mobile Endpoint Specialist

FLSA: Exempt

Minimum Qualifications:

• Associates Degree or greater in an Information Technology concentration is preferred, however, relevant work experience and/or commensurate IT certifications are also considered.
• Demonstratable experience with communications skills, centered on customer/client service.

Immediate Supervisor: Director of Technology

SALARY:Salary based on experience and education level per MCBOE salary schedule plus competitive benefits package equal to approximately 35% of direct compensation.

Employment Term: 220 days

Preferred Qualification:

• Experience with utilizing and administering Office 365 and Google Workspace applications and services.
• Experience with Remote Monitoring and Managements tools and inventory Management Software suites.
• Experience with troubleshooting general ethernet and wireless network issues and related traffic.
• Any other duties as assigned

DUTIES:

• Respond to and triage incidents surrounding Chromebooks, iPads, and other end users devices efficiently. Condudt needed troubleshooting, any resulting support or training, and/or manage repair of devices as required. Line up warranty service under support contracts as deemed necessary.
• Manage and maintain helpdesk queue and inventory system as part of workflow. For the helpdesk, this includes monitoring and responding to tickets, recategorization as deemed necessary, and keeping appropriate resolutions and closure notes. FOr inventory, assign and unassign assets, keeping service notes on assets, and occasional audits to ensure data accuracy and complete entry.
• Conduct Desktop Support duties as required for staff to promote appropriate usage of hardware and oftware assets, and/or triage and direct to appropriate workflows. This may include Chromebooks, iPads, Windows laptop or desktops, unteractive Panels or other end peripherals as issues arise.
• Keep a pulse on changes and trends in technology, security, advancements in endpoint hardware, and any innovations that can be applied for existing endpoints.
• Take part in planning batch device collections and deployments at beginning and ending of school year, and during any hardware refresh cycle as it arises.
• Frequent travel within county is expected in order to respond to some tickets and collect/delive hardware at school locations.
• Any other duties assigned.

PHYSICAL REQUIREMENT:

• Valid driver's license. Must be able to provide own transportation to schools throughout the school district
• Ability to lift and move endpoint devices and peripheral equipment

EVALUATION: Performance in this position will be evaluated by the immediate supervisor and in accordance with WV State Code §18A-2-12, WV State Board Policy 5310 and Morgan County Board of Education Evaluation Policy

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accomodations may be made to enable individuals with disabilities to perform the essential functions. Most commonly, the educational setting indoors. The noise level in the work environment is low to moderate (20-60 dB)

The information contained in the job description is for compliance with the Americans with Disabilities Act (ADA) and is not an exhaustive list of duties performed by this position. Additional duties are preformed by the individuals currently holding this position and additional duties may be assigned by the Superintendent or his/her designee.