What are the responsibilities and job description for the Service Advisor position at Morgan Buick GMC Bossier City?
As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Morgan Automotive. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. At Morgan, we set each member up for success by providing comprehensive, highly-specialized training for each position within our organization, complete with on-the-job training and ongoing personal development.
Benefits
- Medical, Dental & Vision Insurance
- Optional Life Insurance
- AFLAC
- Legal Shield
- Short Term Disability
- 401K w/ Match Money
- Paid Personal Days
- Paid Vacation
- Yearly Awards Banquets
- Yearly Holiday Dinners
- Employee of the Month/Year
- 20 Years of Service Rolex Watch
- Monthly Pep Rally w/ Door Prize
Responsibilities
- Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensures that the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance.
- Clean driving record
- Willing to submit to a pre-employment background check & drug screen