Service Advisor at Mazda at the Avenues

At Mazda at the Avenues, we have an excellent and passionate leadership team, aligned with a strong history of proven career development and opportunities throughout the growing family owned/operated Morgan Automotive Group network. Morgan Auto Group is a Florida leader in automotive retail. We are looking to add a qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are great with people and passionate about customer satisfaction - now might be the time for you to accelerate your career as part of the best company in automotive retail. $55k-$100k depending on experience!

In addition to competitive pay, we offer our associates the following benefits:

• Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account

• 401(k) with company match

• Professional work environment, with job training and advancement opportunities

• Paid Time Off

• Tenure Bonuses

• Employee discount programs

• Referral programs

RESPONSIBILITIES:

• Greets all customers promptly; provides timely professional service.

• Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.

• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.

• Estimates cost and completion time/settles customer accounts.

• Communicates with customer about status of work.

• Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.

• Meets or exceeds goals for CP budget.

• Meets or exceeds OEM Customer Satisfaction Index expectations

• Delivers the right car in perfect condition every time.

• Identifies repeat customers/first time customer and treats them accordingly.

• Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.

• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.

• Documents repair order changes.

• Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.

• Promptly addresses and resolves customer viewpoint and service follow-up issues.

• see hiring manager for details

EOE/DFWP

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.