What are the responsibilities and job description for the Inter-Company Customer Service & Production Planner position at Morgan Advanced Materials?
Overview
Inter-Company Customer Service & Production Planner
Are you a relationship builder who loves turning moving parts into a clear plan? Join Morgan as the link between our inter-company customers and manufacturing teams—keeping orders, inventory, schedules, and commitments moving in the right direction.
Responsibilities
What You’ll Do
- Serve as the primary contact between inter-company customers and facility teams.
- Prepare quotes and manage order entry, acknowledgments, and follow-up.
- Build achievable production schedules around demand, capacity, materials, and lead times.
- Monitor inventory, replenishment needs, forecasts, and delivery commitments.
- Partner with Supply Chain, Sales, Engineering, Production, and Manufacturing to resolve issues.
- Identify demand and capacity conflicts early and help drive solutions.
- Use ERP planning messages and production data to keep priorities aligned.
Qualifications
What You Bring
- High school diploma or equivalent.
- Customer service, planning, or manufacturing experience.
- Strong communication, organization, negotiation, and follow-through.
- Confidence working across departments and building lasting customer relationships.
- Proficiency with Microsoft Word and Excel.
- Bachelor’s degree, CPIM certification, or five years of manufacturing experience preferred.
U.S. Person Requirement
Due to export control requirements, applicants must be:
- Citizen of the United States, or
- Permanent resident alien of the United States, or
- Protected individual as defined by 8 U.S.C. 1324b(a)(3) as defined by 22CFR120.15
Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer Ind-1