What are the responsibilities and job description for the Account Manager position at Morey?
Job Summary
The Account Manager builds and manages relationships with customer contacts and is the single point of initial contact. The account manager provides support for our established customers/products and works to achieve success in financial, quality, and delivery perspective. The account manager builds relationships with the customer, maintains and increases the health of the account and acts as a liaison between cross-functional teams (including manufacturing, purchasing, engineering and quality) inside and outside of Morey. At Morey, we practice the values of the organization and lead by example.
Job Duties
- Serve as a resource for the customer service and planning departments on daily account issues (shipping, billing, planning, material constraints, changes, etc.)
- Build relationships with customer contacts to uncover new sales opportunities or programs.
- Serve as single point of contact for all issues relative to production product (i.e. materials, CCR’s, changes, software additions, etc.)
- Utilize Morey’s internal systems, departments and resources to identify and engage needed support for each issue and lead the team through to completion.
- Manage commercial change request process (CCR) for all changes on a specific account from inception through quoting to invoicing.
- Work alongside the segment manager to develop pricing for customer RFQ’s, compose and deliver quote proposals back to the customer.
- Communicate with customers to challenge incorrect OTD and PPM scores.
- Monitor and report on prices, delivery and performance for all products belonging to an account. Identify opportunities to lower costs/increase profitability on a product.
Qualifications
- Demonstrate thorough knowledge of operations, products and customers.
- Detail oriented, well organized and highly professional.
- Demonstrate tact and diplomacy in difficult situations and be comfortable managing highly confidential data.
- Experienced negotiator and excellent problem solver.
- Excellent interpersonal, leadership, written and verbal communication skills. Astute listener, always striving for customer satisfaction.
- Ability to lead a cross-functional team to solve problems and deliver a great customer experience.
Education/Experience
- Bachelor’s degree in business or related field or equivalent work experience.
- 3 years of sales, customer facing experience in manufacturing environment.
- Program or project management is a plus.