What are the responsibilities and job description for the Digital Transformation Sr. Manager position at Morehouse School Of Medicine?
In support of Morehouse School of Medicine’s Vision: “Leading the creation and advancement of health equity,” the Department of Information Technology is seeking a Digital Transformation Manager. The Digital Transformation Manager is a key member of the Information Technology Services (ITS) leadership team, dedicated to service excellence and continual process improvement.
This role is responsible for modernizing IT software and ITIL processes and overseeing the transition from legacy to modern technologies. The Digital Transformation Sr. Manager will spearhead all activities in these areas, driving innovation and efficiency across the organization. Key performance indicators (KPIs) for this role include the successful implementation of modern technologies, process improvement metrics, user satisfaction, cost savings, and completion of projects. As a leader, the Digital Transformation Sr. Manager will ensure efficient and effective IT support while also leading efforts to modernize and optimize our digital infrastructure. This role will foster a culture of innovation, collaboration, and continuous improvement, ultimately enhancing the organization’s ability to leverage technology for strategic advantage.
Key Responsibilities:
Key Responsibilities:
- Drive transformative digital initiatives, including the implementation of ServiceNow, automation and integration projects, and ChatBOT development, to revolutionize our digital landscape.
- Implement and maintain ITIL methodologies and tools such as ServiceNow for data profiling, root cause analysis, and statistical process control to ensure data quality, security, and compliance alignment.
- Develop and execute strategic initiatives in collaboration with Microsoft and other business partners to support business objectives and significantly enhance operational efficiency.
- Provide management and technical direction to the Service Management team, including the Service Desk and Desktop Support team members, ensuring the unit operates in accordance with established procedures and practices.
- Participate in the Microsoft Data Hub initiative to position our institution at the forefront of digital innovation, leveraging cutting-edge technologies and best practices, to support our mission of advancing health equity.
- Set the strategy for and oversee the day-to-day operations associated with IT service management. This includes service requests, events, incidents, problems, and computing asset and change management.
- Act as custodian of SLAs, ensuring alignment and management of continuous services through definition, agreement, operation measurement, and review.
- Mentor and manage resources for ServiceDesk operations staff.
- Establish the ITSM practice using the ITIL framework in collaboration with Continuous Services leadership.
- Manage the IT service desk and desktop support, ensuring timely resolution of technical issues while providing excellent customer service.
- Oversee the external vendor relationship with Blackbelt Help, coordinating support and ensuring service level agreements are met.
- Identify and implement innovative ways to automate processes, remove redundancies, and improve efficiencies using tools such as AI, Microsoft Data Hub, Intune, and Autopilot.
Minimum Qualifications
Education:
- Bachelor’s Degree from a regionally accredited college or university.
Experience:
- Minimum of five (5) years of IT operations management experience, including ITIL and Scrum process development and implementation.
- Experience with instructional technologies, distance education, and production systems in a higher education environment.
- Strong interpersonal skills and the ability to effectively communicate verbally or in writing with a wide range of individuals and constituencies in a diverse community.
Preferred Qualifications
Preferred Qualifications:
- Experience in leading digital transformation initiatives.
- Proven track record of managing transitions from legacy to modern technologies.
Closing Date
Open Until Filled
Yes
Special Instructions to Applicants
Quick Link
https://careers.msm.edu/postings/22781
EEO Statement Summary
Morehouse School of Medicine is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Georgia State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Morehouse School of Medicine does not discriminate on the basis of race, age, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, or gender identity or expression.
Job Duties
Pre-Employment/Employment Requirements
All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization
Immunization Requirements
It is MSM’s Immunization policy that all Prospective Employees are encouraged to provide proof that they are vaccinated against COVID-19 prior to commencement of employment. If employment will commence during Flu Season, MSM requires all individuals to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless granted an exemption. Failure to provide proof of vaccination for any required vaccines or obtain an exemption from MSM will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Please provide the details of your experience leading transformative digital initiatives.
(Open Ended Question)
- * Please provide your salary requirement. Do Not Enter Negotiable, a specified salary range is required. Not providing a salary requirement will result in your application being incomplete and will not be considered.
(Open Ended Question)
Applicant Documents
Required Documents
Optional Documents
- Curriculum Vitae or Resume
- Resume
- Cover Letter
- Professional License
- Other Document
