What are the responsibilities and job description for the Information Technology Student Assistant - IWS position at Morehead State University?
Posting Details
Position Type
IWS Budget Office
Job Title
Information Technology Student Assistant - IWS
Posting Number
Grade/Level
Level 5 - Distinctive Student Assistant
Hourly Rate for Job Posting
10.00
Anticipated Employment Start Date for Position
Posting Category
Student - Institutional
Position details
Job Summary
The Information Technology Student Assistant works within Information Technology Customer Services (ITCS). The Information Technology Student Assistant is responsible for providing customer-facing support for microcomputers, classroom technologies, telephony, technology accounts, and related technologies for students, faculty, and staff on the main campus and the regional campus centers. This role works in a team environment with administrators, faculty, staff, and students in a daily problem-solving manner to implement solutions for addressing a wide variety of technology-related needs.
Essential Duties and Responsibilities
- Responds to customer support needs through our Service Desk (phone support), Service Center (face-to-face), and through our Field Services (online and face-to-face) teams.
- Assists in installing and maintaining microcomputers and related technology equipment in the office, lab, and classroom environments of the main campus and regional campus centers.
- Assists in installing and supporting Windows operating systems and applications software in a desktop computing environment.
- Assists in installing and supporting macOS operating systems and application software in a desktop computing environment.
- Assists with implementing solutions to address technology-related problems with client voice and data communications, wiring, microcomputer hardware, and enterprise applications.
- Maintains ticketing records for all incident and service requests.
- Participates in both off-site and on-site cross-training with other team members on service and support skills to ensure continued skills development.
- Assists with the installation of technology resources for special events.
- Assists in technology-related projects as assigned.
Other Duties and Responsibilities
- Maintains appropriate tools inventories and workspace to ensure effective operations.
- Performs other job-related duties as assigned.
Minimum Requirements
- Must be a current MSU student.
- Must maintain satisfactory academic progress.
- Must have excellent customer service skills.
- Excellent analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Experience with Service Desk and Service Center operations.
Additional Desirable Qualifications
- Experience with PC hardware support
- Experience with IP Telephony and associated systems.
Physical Requirements
Working Conditions
Benefits:
Health Insurance, Gym Membership