What are the responsibilities and job description for the Information Technology Specialist position at Morefield?
Do you enjoy solving technical problems and being a go-to resource for others?
Do you like variety in your day—supporting users, working on projects, and learning new technologies? Are you looking for a role that builds both hands-on and strategic IT skills?
If so, our IT Specialist position may be exactly what you’re looking for.
About the Role
We are seeking a versatile IT Specialist to join our team. The IT Specialist may provide service desk support or project support, giving you the opportunity to troubleshoot issues, support end-users, and lead technical implementations both remotely and on-site.
You’ll play a key role in delivering high-quality IT services, acting as a trusted partner to clients while ensuring technology aligns with their business needs. This position offers exposure to a wide range of systems, environments, and real-world IT scenarios.
Key Responsibilities
As an IT Specialist, you will:
- Support client IT environments including hardware, software, networking, and cloud systems
- Diagnose, troubleshoot, and resolve technical issues efficiently both remotely and on-site
- Execute project work and service tickets accurately and in accordance with defined processes
- Perform system assessments, documentation, and provide technical recommendations
- Act as an escalation point for complex issues and collaborate with vendors as needed
- Keep clients informed with clear communication and status updates
- Maintain accurate documentation of all work performed
- Provide end-user guidance, training, and best practices
- Assist with project delivery and co-managed IT services for client environments
- Continuously build technical knowledge through training and hands-on experience
Technical Skills
Our ideal candidate has experience in several of the following areas:
Microsoft Technologies
- Windows Operating Systems & Windows Server (2022–2025)
- Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Intune)
- Entra ID / Azure Active Directory
Networking
- DNS, DHCP, and core network services
- Switching & routing
- Wireless networking
- SD-WAN and UTM appliances
Security & Data Protection
- Firewalls, antivirus, and web filtering
- Backup, recovery, and disaster recovery concepts
Tools & Platforms
- Ticketing systems and remote support tools
What Success Looks Like
Successful IT Specialists:
- Deliver timely, professional, and high-quality technical support
- Resolve issues efficiently while maintaining strong client satisfaction
- Demonstrate strong communication and problem-solving skills
- Effectively manage multiple priorities
- Build trusted relationships with clients and team members
- Show initiative in learning new technologies and expanding skill sets
Ideal Candidate Profile
We are looking for someone who:
- Enjoys helping people and solving technical problems
- Communicates clearly and professionally
- Is organized and detail-oriented
- Works well independently and as part of a team
- Is motivated to grow both technically and professionally
- Has a valid driver’s license and can travel to client sites in Central PA
Why Join Us?
This role offers you exposure to:
- Microsoft cloud platforms and modern IT solutions
- Network, security, and infrastructure technologies
- Real-world troubleshooting and consulting scenarios
- Direct client interaction and strategic IT planning
Ready to Apply?
If this sounds like your next role and you are local to Central Pennsylvania, we’d love to hear from you. Send us your resume and let’s talk.