Donations Transportation Manager

About More Than Words   

More Than Words (MTW) is a social enterprise that empowers youth, ages 16-24, who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business. By working as a team to manage their own retail and online used book business and community space, youth develop the employment skills, leadership, and self-confidence they need to successfully transition to adulthood.  

MTW is an exemplary organization that has continually held up a mirror to identify areas for improvement and accountability; that ethic is part of the culture and fabric of MTW, and it extends to our commitment to ensuring our staff and board reflect the racial and ethnic diversity and lived experiences of the young adults we are privileged to serve. People of color are highly encouraged to apply.  

The Opportunity   

More Than Words (MTW) seeks a Book Donations Manager (DM) to handle pick-up and delivery of donated books, media, clothing, and housewares from private homes, businesses, libraries, and community groups on a weekly basis in support of our two youth-run retail and online stores. The ideal candidate is a flexible, hard-working individual who is comfortable driving the MTW truck and/or MTW van in the Boston Metro area. This is a full-time salaried position. MTW strongly encourages applications from individuals with previous truck/moving experience. This position reports to the Director of Business Development. 

Key responsibilities of the Book Donations Manager include: 

• Oversee all logistics for ongoing book pickups in the MTW van or truck 
• Safely drive and manage all book pickups in the community with youth 
• Serve as a brand ambassador in the community by educating book donors about the mission of MTW and additional ways to engage in and support our work 
• Coach youth on how to represent MTW in the community and cultivate connections with book donors during pickups 
• Manage our warehouse on a regular basis to ensure that MTW has an efficient system in place for keeping both locations stocked with donations during the winter months. This includes running youth and volunteer shifts on occasion at MTW’s storage facility 
• Manage youth-engaged business development shifts to source inventory through outreach and cultivation efforts 
• Supervise and train youth on business development shifts to coordinate book drives, respond to inquiries and strategize marketing efforts to drive inventory donations 
• Manage Salesforce.com database system to track all book donations and schedule pickups in the community 
• Coach youth to effectively follow up with book donors with appreciation efforts including written thank you notes, newsletter articles, invitations for tours and visits, and follow up involvement 
• Overall support of training, strategy, and operations of the department 
• Support the adult and youth team with overall operations of the business training programs, including some work at night or during the weekend 
• Contribute as a team member within the Business Development Department to identify ways to strengthen operations, improve training for youth and address challenges as they arise 
• Enforce all policies and expectations with our youth and serve as a “keeper of the model” to support youth to succeed at MTW and achieve outcome 

Required Qualifications:

• The ideal candidate will have at least 3 years of work experience, preferably in business or sales 
• Candidate must have or obtain a DOT medical exam and commercial motor vehicle certification and have comfort or experience with driving a van or truck and moving heavy boxes of inventory 
• The Donations Manager must be willing to become forklift certified to help support the warehouse operations, as needed 
• The ideal Book Donations Manager will be high energy, positive, motivating and enjoy teaching, training and supervising new learners. This individual will easily empower others to problem solve, stick with it when things get tough, and ensure the highest levels of customer service and professionalism 
• The ideal candidate must be willing to engage in a large amount of heavy lifting and labor that comes with sourcing tens of thousands of donations each month. The ability to lift boxes 40 lbs. on a regular basis is a must 
• Experience with recruiting in-kind donations, managing relationships, as well as Salesforce.com database software, is preferred 

Driving Requirements: 

• This is a non CDL Position 
• Must have obtained a driver’s license at least 3 years prior to meet insurance requirements 
• Must have a safe driving record in accordance with insurance requirements 
• Must have or able to obtain a Massachusetts DOT medical card 

Schedule: M-F 8:30-4:30. 2-3 weekends per year if there is an event

Compensation: $52,000 - $57,749; commensurate with skills and experience 

Benefits:  

• Medical and Dental Insurance  
• 401K with up to 3.5% Employer Match  
• Optional tax saving Flexible Spending Accounts (FSA) for health, dental, dependent care, transportation and parking  
• Generous paid vacation and sick time  
• Significant growth opportunities and professional development  
• Employee Discounts  

To apply: Please include both resume and cover letter.  

All of MTW’s sites are commuter friendly and are conveniently located near public transportation.  

Background Checks   

More Than Words requires all staff, service members, volunteers, board members and youth over 18 years of age to undergo background checks. More Than Words is a CORI friendly organization and reviews CORIs on a case-by-case basis.  

MTW EEO Statement  

MTW is an equal opportunity employer, fully committed to achieving a diverse and inclusive workplace that embraces and encourages applicants of every background. The organization's policy regarding equal employment opportunity means that all decisions regarding recruitment, hiring, benefits, wage and salary administration, scheduling, disciplinary action, and termination will be made without unlawful discrimination on the basis of sex, gender, race, color, age, national origin, religion, disability, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, citizenship status, pregnancy or maternity, veteran status, or any other status protected by applicable federal, state or local law. If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to HR@MTWyouth.org.