Recovery Access Manager

About the Company

More Than Rehab is a full continuum of care substance use disorder treatment provider offering virtual programming to those who qualify in order to widen access to intensive outpatient treatment services across Texas.

About the Role

The Recovery Access Manager is responsible for developing, managing, and expanding strategic referral relationships for the organization’s Virtual Intensive Outpatient Program (VIOP) throughout Texas.

This role is responsible for developing, managing, and expanding strategic referral relationships for the organization’s Virtual Intensive Outpatient Program (VIOP) throughout Texas. This position serves as the organization’s primary external relationship development representative responsible for educating healthcare systems, hospitals, criminal justice organizations, provider networks, and strategic referral partners regarding the organization’s continuum of care, accountability-driven VIOP services, rapid access pathways, and recovery stabilization model. This is a high-performance, relationship-driven healthcare outreach and strategic development role focused on generating referral growth through aggressive prospecting, professional relationship cultivation, healthcare education, strategic networking, and disciplined business development activity.

Responsibilities

Strategic Relationship Development

• Develop and maintain referral relationships with hospitals, healthcare systems, discharge planners, provider groups, probation departments, drug courts, and strategic referral sources.
• Prospect and develop new referral relationships through consistent outreach and networking.
• Build continuity-of-care pathways and position the organization’s VIOP as a preferred accountability-driven virtual treatment option.
• Develop sustainable referral growth and strategic partnerships.

Outreach & Business Development

• Conduct high-volume outreach activities including meetings, presentations, conferences, networking events, and provider visits.
• Maintain a highly active field presence throughout Texas.
• Deliver professional presentations regarding VIOP services, accountability structures, treatment engagement, and continuity-of-care benefits.
• Develop referral growth strategies within assigned markets.

Clinical & Program Education

• Educate referral sources regarding ASAM levels of care, relapse risk, treatment engagement, continuity-of-care strategies, dual diagnosis considerations, and virtual treatment accessibility.
• Communicate the organization’s treatment philosophy, accountability structure, and recovery support systems.
• Collaborate with admissions and clinical teams regarding clinically appropriate placement recommendations.

Referral Coordination & Admissions Collaboration

• Collaborate closely with admissions and clinical teams regarding referral tracking and rapid access coordination.
• Facilitate warm handoffs and continuity-of-care workflows.
• Monitor referral pipelines and maximize conversion opportunities.

CRM, Reporting & Accountability

• Maintain accurate and timely documentation of outreach activity within Dazos CRM.
• Track outreach metrics, referral development efforts, and business development KPIs.
• Provide reporting regarding strategic opportunities, market intelligence, and referral activity.
• Demonstrate strong organizational discipline and follow-up consistency.

Marketing & Strategic Collaboration

• Collaborate with leadership and marketing teams regarding outreach materials, presentations, referral packets, and educational resources.
• Assist in developing outreach campaigns and conference strategies.
• Support strategic growth initiatives through market feedback and relationship intelligence.

Compliance & Professional Conduct

• Conduct all outreach activities in compliance with HIPAA regulations, anti-kickback statutes, ethical marketing standards, and organizational policies.
• Avoid any activity that could be interpreted as patient brokering or unethical inducement.
• Maintain professionalism, credibility, and integrity in all external interactions.

Qualifications

• Bachelor’s degree preferred.
• Background in behavioral health, healthcare, health sciences, or substance use disorder treatment strongly preferred.
• Previous experience in healthcare outreach, provider relations, behavioral health business development, or medical sales preferred.
• Experience utilizing CRM systems required.
• Ability to travel statewide, including overnight travel.
• Valid driver’s license and reliable transportation required.

Required Skills

• Strong relationship development and consultative sales abilities.
• High-volume prospecting and outreach mentality.
• Strong public speaking and presentation skills.
• Understanding of behavioral healthcare and substance use disorder treatment.
• Strong CRM discipline and organizational accountability.
• Ability to build trust and credibility within healthcare systems and referral networks.

Preferred Skills

• Experience in healthcare outreach, provider relations, behavioral health business development, or medical sales preferred.

Pay range and compensation package

• Salary plus performance-based incentive structure.
• Incentives may be tied to outreach activity, relationship growth, and strategic account development.

NOTE: Primary source documentation (degrees, licensing, certifications, etc.) must accompany all applications. The applicant is responsible for supplying this documentation.