HVAC - HOUSE CALL PRO USER CSR

Job Summary

We are seeking a dynamic and detail-oriented HVAC - House Call Pro User Customer Service Representative (CSR) to join our energetic team! In this role, you will be the friendly, professional voice that supports our clients and technicians by managing scheduling, client communication, and service coordination through the House Call Pro platform. Your enthusiasm and organizational skills will ensure smooth operations, exceptional customer experiences, and efficient service delivery. If you thrive in a fast-paced environment, possess excellent communication skills, and enjoy solving problems with a positive attitude, this is the perfect opportunity for you to make a meaningful impact every day!

Responsibilities

• Handle inbound and outbound calls with professionalism, using excellent phone etiquette to assist clients with scheduling, inquiries, and service updates
• Manage appointment bookings and modifications within the House Call Pro system accurately and efficiently
• Provide exceptional customer support by addressing client questions, concerns, and feedback promptly and courteously
• Maintain detailed records of customer interactions, service requests, and follow-up actions using data entry skills in Microsoft Office and CRM tools
• Coordinate with field technicians to ensure timely dispatching and service completion while keeping clients informed throughout the process
• Assist with billing, payment processing, cash handling, and invoicing procedures as needed
• Support team members with organizational tasks such as document management, client communication logs, and reporting

Qualifications

• Proven experience in customer service roles, especially in call center environments or client support settings
• Strong communication skills in English; bilingual abilities are a plus for serving diverse clients effectively
• Familiarity with Microsoft Office applications (Word, Excel) and technical proficiency in using CRM or scheduling software like House Call Pro
• Excellent organizational skills with attention to detail for data entry and record keeping
• Ability to handle multiple tasks simultaneously while maintaining professionalism under pressure
• Demonstrated problem-solving skills to address customer concerns efficiently and effectively
• Experience in sales or upselling services is advantageous but not required
• Previous experience in HVAC or home services industries is beneficial but not mandatory

Join us to be part of a vibrant team dedicated to delivering outstanding client experiences! We value energetic individuals who are eager to grow their skills while providing top-tier customer support. This paid position offers an exciting opportunity to develop your career in a supportive environment that encourages enthusiasm, professionalism, and continuous improvement.

Pay: $30.00 - $35.00 per hour

Work Location: In person

Salary : $30 - $35