What are the responsibilities and job description for the Customer Support Specialist position at Morcon, Inc.?
Do you like working in a fast paced environment? Are you a team player? Do you have great customer service skills? Apply and join us at our corporate office in downtown Saratoga!
POSITION SUMMARY:
The Customer Support Specialist plays a key role in supporting Morcon’s sales organization and strengthening customer relationships. This position combines operational excellence with commercial support, ensuring accuracy, responsiveness, and follow‑through while helping Sales teams execute growth strategies within existing accounts and identify opportunities with new customers.
Serving as a trusted internal partner, this role works cross‑functionally with Sales, Marketing, Supply Chain, and Operations to support account management, customer onboarding, and go‑to‑market initiatives—all while delivering a high‑quality customer experience.
RESPONSIBILITIES:
- Execute daily sales order entry, order revisions, and sales confirmations with a high degree of accuracy and ownership
- Serve as a primary point of contact for incoming sales‑related inquiries, phone calls, and emails, responding professionally and with urgency
- Support Sales and Supply Chain teams by coordinating delivery appointments and identifying appropriate customer contacts
- Communicate proactively with customers regarding shipment delays, product concerns, or shortages to preserve trust and continuity
- Accurately enter, manage, and execute customer contracts for designated end‑user business
- Partner with Marketing and Sampling teams to coordinate sample kits and marketing materials that support account development and customer engagement
- Provide ongoing internal support for assigned regional accounts, helping Sales representatives maintain strong customer relationships and exceed account objectives
- Collaborate with sales leadership to help build, track, and support weekly activity targets aligned to individual account plans
- Assist with lead intake and new customer onboarding, including inquiries received through info@morcontissue.com, ensuring a smooth and professional introduction to Morcon
QUALIFICATIONS:
- High school diploma or GED required
- Minimum of one year of experience in a customer-facing or customer support role
- Strong organizational skills with exceptional attention to detail and the ability to manage competing priorities
- Clear and confident communication skills, both written and verbal
- Ability to work independently while remaining closely aligned with leadership
- Team‑oriented mindset with the ability to manage multiple workstreams in a fast‑paced environment
- Proficiency in Microsoft Word, Excel, and Outlook
- Ability to perform effectively under deadlines while maintaining accuracy and professionalism
- Experience with NetSuite or other ERP systems preferred
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Work Location: In person
Salary : $50,000 - $60,000