What are the responsibilities and job description for the BDC Service Representative position at Moran Chevrolet?
Who We Are
Moran Automotive is a premier dealership group recognized nationwide for outstanding sales and service. We are committed to complete customer satisfaction and to providing our employees with excellent pay, benefits, and opportunities in a supportive environment. With Buick, GMC, Chevrolet, CDJR, and our Used Car Outlet, we offer broad opportunities for growth. We’re built on trust, transparency, and treating people like family—making Moran a place where driven professionals can thrive.
Moran Chevrolet in Clinton Township is seeking a BDC representative with excellent phone skills and email proficiency to work within our service repair department. We are one of the largest General Motors dealerships in the country and offer a large volume of email and phone leads. We offer a large base pay, sales incentives, Blue Cross Blue Shield, AFLAC, 401K, paid vacations and holidays. Successful candidate should posses excellent computer with proficency in Office 365 and phone skills. We are willing to train the right person.
What We Offer
- Competitive compensation
- Health, dental, and vision insurance
- Life insurance
- 401(k) plan
- 5-day work week
- Employee Discount
- Paid Time-Off
- Air-conditioned work environment
- Great team culture and growth opportunities
What You'll Do
- Answer customer questions via phone, email, chat, and text
- Schedule and confirm service appointments
- Follow up with past customers and prospect new customers
- Work lead manifests and maintain accurate customer records in the database
- Maintain and update the dealership’s customer and lead database
- Provide excellent customer service to enhance the dealership experience
What We're Looking For
- Excellent phone, email, and written communication skills
- Proficient with computers
- Strong customer service skills and professional demeanor
- Ability to schedule, confirm, and follow up on customer appointments
- Comfortable handling high volumes of calls, emails, texts, and chats
- Detail-oriented and organized; able to maintain accurate customer records
- Self-motivated with a willingness to learn; training provided
- Previous experience in a BDC, automotive, or service department setting is a plus
Equal Opportunity Employer
Moran Automotive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.