What are the responsibilities and job description for the AV Central Operations Specialist position at Moove?
About Moove AV
At Moove AV, we’re on a mission to make the world safer by enabling autonomy in transportation. Partnering with industry leaders like Waymo, we’re redefining fleet management and driving the commercialization of autonomous vehicles.
We’re expanding globally and seeking passionate, innovative professionals to join our journey. If you’re ready to be at the forefront of cutting-edge technology and help make mobility safer, more efficient, and accessible, we want to hear from you!
About The Team
Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make cities better.
Overview
The Central Operations Specialist is responsible for the real-time monitoring of autonomous vehicle fleet status and depot needs. The specialist will proactively identify, triage, and communicate immediate vehicle needs (e.g., charging requirements, cleaning requests, maintenance alerts, out-of-service status) to the appropriate remote depot teams to ensure swift resolution and optimal fleet readiness. This requires utilizing proprietary fleet management software, adhering to strict escalation protocols, and maintaining continuous, clear communication to minimize vehicle downtime and support high operational standards.
Key Responsibilities
Required
Moove is committed to maintaining a safe, healthy, and productive work environment for all employees. We are a Drug-Free Workplace. Applicants who receive a conditional offer of employment may be required to undergo a pre-employment drug screening.
Safety-Sensitive Addendum
This role is classified as a Safety-Sensitive Position. As such, the company strictly prohibits the use of any substance - legal or illegal - that may impair an employee’s ability to perform their duties safely. Compliance with the company’s drug testing policy is a mandatory condition of employment.
Driving Requirements/Motor Vehicle Record (MVR) Notification
This position requires the operation of a motor vehicle for company business. Therefore, any offer of employment is contingent upon the receipt of a satisfactory Motor Vehicle Record (MVR). Candidates must possess and maintain a valid driver’s license and an acceptable driving history in accordance with our insurance carrier’s standards. Ongoing monitoring of driving records may be conducted during the course of employment.
DISCLAIMER: Moove is a multi-state, global employer that complies with the individual laws in each state or country in which it operates. If the state or local law prohibits or differs from any statements, conditions or practices contained in this job description, the Company will strictly adhere to such state or local law.
At Moove AV, we’re on a mission to make the world safer by enabling autonomy in transportation. Partnering with industry leaders like Waymo, we’re redefining fleet management and driving the commercialization of autonomous vehicles.
We’re expanding globally and seeking passionate, innovative professionals to join our journey. If you’re ready to be at the forefront of cutting-edge technology and help make mobility safer, more efficient, and accessible, we want to hear from you!
About The Team
Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make cities better.
Overview
The Central Operations Specialist is responsible for the real-time monitoring of autonomous vehicle fleet status and depot needs. The specialist will proactively identify, triage, and communicate immediate vehicle needs (e.g., charging requirements, cleaning requests, maintenance alerts, out-of-service status) to the appropriate remote depot teams to ensure swift resolution and optimal fleet readiness. This requires utilizing proprietary fleet management software, adhering to strict escalation protocols, and maintaining continuous, clear communication to minimize vehicle downtime and support high operational standards.
Key Responsibilities
- Real-time monitoring of autonomous vehicle fleet status and depot needs using proprietary fleet management software.
- Proactively identify immediate vehicle needs (e.g., charging requirements, cleaning requests, maintenance alerts, out-of-service status).
- Maintain continuous, clear communication with depot teams and management to minimize vehicle downtime, support high operational standards, and achieve critical SLAs.
- Ensure optimal fleet readiness through timely intervention and resolution of issues.
- Support high operational standards by following all defined procedures and protocols.
- Contribute to the identification of trends and recurring issues to improve overall fleet efficiency.
- Completion of daily reports and documents in line with partner safety and operational standards
- Adhere to strict escalation protocols for all operational issues.
Required
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Commitment to continuous development and proficiency
- Capable of responding quickly to changing and potentially high-pressure environments;
- Ability to lift or pull up to 35 pounds without assistance
- Experience with fleet management, logistics, or dispatch software.
- Advanced skills in Google Workspace or Microsoft Office Suite (especially Sheets/Excel for data analysis).
- Prior experience in a call center, control room, or NOC (Network Operations Center) environment.
- Familiarity with autonomous vehicle technology and basic operational concepts.
Moove is committed to maintaining a safe, healthy, and productive work environment for all employees. We are a Drug-Free Workplace. Applicants who receive a conditional offer of employment may be required to undergo a pre-employment drug screening.
Safety-Sensitive Addendum
This role is classified as a Safety-Sensitive Position. As such, the company strictly prohibits the use of any substance - legal or illegal - that may impair an employee’s ability to perform their duties safely. Compliance with the company’s drug testing policy is a mandatory condition of employment.
Driving Requirements/Motor Vehicle Record (MVR) Notification
This position requires the operation of a motor vehicle for company business. Therefore, any offer of employment is contingent upon the receipt of a satisfactory Motor Vehicle Record (MVR). Candidates must possess and maintain a valid driver’s license and an acceptable driving history in accordance with our insurance carrier’s standards. Ongoing monitoring of driving records may be conducted during the course of employment.
DISCLAIMER: Moove is a multi-state, global employer that complies with the individual laws in each state or country in which it operates. If the state or local law prohibits or differs from any statements, conditions or practices contained in this job description, the Company will strictly adhere to such state or local law.