Data Services Support Specialist

Brief Description

As a Data Services Support Specialist, you will play a key role in supporting Image Operations by reviewing, processing, and coordinating incoming files and image data. You will help ensure the accurate and timely handling of production materials, returned mail, and client data while contributing to process improvements that enhance efficiency, quality, and operational performance. This position requires strong attention to detail, organization, and the ability to manage multiple priorities in a fast-paced production environment.

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company and the largest marketing, data, and fundraising company in North America, serving the purpose-driven industry with clients across education, association, political, and commercial sectors.

Check out www.WeAreMoore.com for more information.

Your Impact:

• Receive, review, and process incoming files to ensure accuracy and completeness
• Monitor production workflows and identify opportunities to improve efficiency and quality
• Work with internal stakeholders to understand data requirements and ensure accurate data mapping
• Support Operations teams by assisting with ticket resolution and production-related requests
• Review scanline approvals, verify check digit accuracy, and ensure compliance with company specifications
• Communicate with clients regarding approval statuses and validation updates
• Maintain required documentation, reporting, and file uploads
• Prioritize tasks, track project progress, and communicate updates to appropriate stakeholders
• Assist with training and cross-training initiatives as needed
• Identify and resolve issues quickly to maintain smooth production operations
• Support continuous improvement efforts and operational excellence initiatives
• Maintain consistent attendance and availability according to scheduled work times
• Work overtime as required to meet business and production needs
• Perform additional duties as assigned
  
  
  

Your Profile:

• Bachelor's degree preferred, or equivalent combination of education and related experience
• One to two years of experience in data processing, operations support, production support, or a related field preferred
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to multitask and effectively prioritize workload
• Strong problem-solving and analytical skills
• Dependable, adaptable, and able to work in a fast-paced environment
• Ability to perform under pressure and meet deadlines
• Proficiency with Microsoft Office applications
• Ability to learn internal systems and production processes
• Successful completion of a pre-employment keying test
• Ability to remain on the production floor until scheduled break times
• Ability to be present and available at scheduled work times and locations
  
  
  

How We'll Support You:

• Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
• Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
• To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
• Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.